Happiest Minds Technologies Limited

With the shared services and business process outsourcing industry maturing, clients are demanding price cuts, increased operational efficiency and higher transactional volumes. Service providers in turn are resorting to price wars by forgoing their own margins. These conflicting requirements of increased efficiency and reduced costs are together fostering the shift towards robotic process automation.

Happiest Minds Robotic Process Automation as a Service is designed to help organizations integrate RPA with technologies like artificial intelligence, machine learning, and knowledge based systems to drive enterprise-wide transformation. Our end to end RPA services enable our clients to understand current automation levels and discover opportunities for reducing operational cost. We empower organizations to:

OUR 360-DEGREE AUTOMATION OFFERINGS

Happiest Minds delivered multiple end-to-end enterprise business process automation and robotics process automation solution leveraging the benefits of business intelligence and data visualization, low-code application development, seamless automation, and conversational AI of power platform which includes Power app, Power Automate(API flow+ UI Flow-RPA), Power BI, AI Builder, Data connector, Common Data Service and Power virtual Agent.

DIGITAL PROCESS AUTOMATION

·       Omnichannel Customer Experience using iBPM UX components

·       Dynamic Case Management for optimized end to end process workflows

·       Meticulous data collection and centralized data storage

·       Sound data-driven business decisions with predictive analytics

·       Compliance ensured by specific KPI monitoring

ROBOTIC PROCESS AUTOMATION

·       Automation of human intensive backend processes

·       Digital Workforce implementations for end to end process automations

·       Sales Analytics from structured/ unstructured data sources 

·       Consumer Behavior analytics for trade promotions, store planning, market trend analysis, product launch etc.

COGNITIVE AUTOMATION

·       Chatbot / ML for automated customer support for structured and unstructured requests

·       AI /ML models for Anomaly Detection, inventory management, price adjustments and predictions

·       CRM and sales services –chatbots for Customer service

Our Mindful Thinking Framework

Happiest Minds Digital Business Services, with its unique, insight led, Mindful Thinking process, enables organizations to realize Digital Capital from business outcomes. In this approach, we consider the strategy and objectives as well as value chains and enablers of transformation. A holistic process, Mindful Thinking encompasses user profiling, journey mapping, digital audits, design engineering, rapid prototyping, and market testing – assessing a 360 impact on business.

Our Success Stories

1. Order processing Automation(Call Center Bot): To automate order processing flow by bringing Desktop UI flow and automate PO generation in SAP system, Web UI flow to place order in supplier system and tracking emails to extract invoice and used AI builder for invoice extraction, to bring a user friendly monitoring system in power apps.

•       Power Automate – API flow- Use of Azure SQL, Key Vault connector, extracting order/shipment/invoicing confirmation from email.

•       Power Automate-UI Flow: Desktop and Web UI Automation.

•       Azure Data factory: data integration between SAP HANA and RPA database.

•       AI Builder: Invoice information extraction from PDF.

•       Azure SQL: Application Database

•       Azure Key vault: All credentials, access key and security related data are stored in Azure Key vault on cloud. Blob Storage: File storage

2.                    2. Employee Apps for suggestion warehouse assessment which includes.

·       Platform to enable users to submit suggestions

·       Dashboard using Power app and Multi step approval process to implement suggestions using power automate

·       CDS for data storage

·       leveraged data connectors.

3.                   3.  Field Engineer APP(Mobile APP) which includes : Leveraged Power app to transform the complete user experience and                Data connectors to connect enterprise systems such as dynamic 365, service now, power automate to build the workflow.

·       Component framework to build custom components to integrate custom logic.

·       Booking alerts for Field engineers who are equipped with a mobile first app to resolve issues anywhere –anytime.

·       Key technology stack- Power App, Power Automate, Microsoft Teams.

4. Enterprise system integration & Process Automation which includes:
• Integrating sales force with Microsoft enterprise products such as office 365, outlook
• Automating entire approval process using Power automate process automation.
5. Sales APP (Mobile app)-leveraged Power platform to build sales app which includes

·       Sales Mobile App has been designed to create Modern workplace for Sales Executive.

·       Mobile App for sales executive helps in tracking the lead, scheduling meeting with customer, capturing minutes and exact requirement and showing related project/product information by pulling from Knowledge/project Hub.

·       Key technology stack includes Power app, Power Automate, Power BI, Microsoft Team

6.                   6. Power Virtual Agent- Chatbot implementation for e-commerce website.