Microsoft Power Platform Stories
This blog post includes a set of Power Platform stories curated by the Power CAT team. The stories showcase the ingenuity of individuals and organizations that have adopted low-code using Microsoft Power Platform and Copilot Studio along with Microsoft 365, Azure, and Dynamics 365 to digitally transform their business. We hope these stories serve as inspiration for you as you embark on your own low-code journey with Microsoft Power Platform.
Jump to: Popular categories | Organizations (A-Z)
Featured stories
Power Platform for 50k newly skilled makers |
300+ solutions generate ~$75M in savings annually |
Innovation through collaboration aims to save 1 million hours |
Agent built with Copilot studio handles thousands of conversations per week |
Recent stories
ABN AMRO Bank | Accelleron | Banco de Crédito del Perú (BCP) | Deutsche Bahn | Ericsson | Evergy | EY | Fortune Brands Innovations | Galeries Lafayette | Holland America Line | John Cockerill | Lotte Hotels & Resorts | ManpowerGroup | Nsure.com | NTPF | Uber Technologies | Virgin Money | ZF | Zurich Insurance
Makers in action
Audiologist builds apps for HAPEE program |
IT Pro creates a community of citizen developers |
Citizen developer digitizes manufacturing processes |
Principal uses Power Apps for reading fluency |
Code-first developer automates complex processes |
Dispatcher builds over forty apps |
See also
- 100+ customer story videos highlighting Power Platform and Copilot Studio
Champions driving change with Power Platform - Professional developers using Power Platform
Popular categories
- Generative AI and Copilot – Accelerating development and streamlining processes with generative AI. E.g. ABN AMRO, Holland America, Virgin Money, and more.
- Scale and governance – Organizations with a center of excellence and enterprise-wide adoption. E.g. Accenture, Deutsche Bahn, ZF Group, and more.
- SAP + Power Platform – Customers who have built Power Platform solutions integrated with SAP systems. E.g. Coca-Cola Beverages Vietnam, EY – Customer onboarding, John Cockerill, and more.
- Fusion teams – Cross-functional teams with pro-developers and business users collaborating to build impactful solutions. E.g. Nsure, Rabobank, Zurich Insurance, and more.
- By industry – Education, Financial Services, Healthcare, Manufacturing, Media & Communications, Retail, Government, Non-profit, and more.
- By company size – small, medium, and large businesses.
- By technologies used – Power Apps, Power Automate, Power Pages, Copilot Studio, Dataverse.
- By maker persona – Citizen development, Pro-devs, IT-Pros, Partners.
- By scenario category – Assets, Customers, Employees, Products/Services, Supply.
Stories by organization name (A-Z)
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ABN AMRO Bank
ABN AMRO evaluated several platforms before picking Microsoft Copilot Studio to build their customer-facing “Anna” agent and the “Abby” agent, which provide support to the bank’s employees. The new agents are consistently delivered high customer satisfaction, higher accuracy rate for intent recognition, more precise and reliable interactions, and faster time to market |
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Accenture
Accenture, a global professional services company, encourages a culture of innovation, and has enabled Microsoft Power Platform for over 700,000 employees across the globe. |
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ADH Clinic
A small business owner went digital, staying open during COVID-19. The solution uses Microsoft Bookings, Forms, Power Apps, Power Automate, and Dataverse. customer story |
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Ardent Mills
Ardent Mills, with over 40 locations specializing in flour, quinoa, and organic & gluten-free products, uses Power Apps solutions daily. They adopted Dataverse to build a paperless, modern mill. customer story |
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Arm
Arm, a leading semiconductor and software design company in Cambridge, England, used the CoE Starter Kit to manage the platform and build a thriving maker community. customer story |
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Armanino
Armanino used Power Apps connected to Azure SQL to build a workspace scheduling solution that helps manage office space for its agile workforce. |
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Balfour Beatty
Balfour Beatty, a leading UK construction contractor, used Power Platform, Dataverse, and Azure services to streamline over 70 legacy documents in their processes for new businesses, bid management, and project delivery. |
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Blackmores
A team of full stack developers used Dynamics 365 and Power Platform, along with Microsoft Dataverse, to consolidate and unify several systems. Includes apps for coaching sales staff, managing vendors, and more.
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Brown-Forman
Brown-Forman, with over 150 years of history and brands like Jack Daniel’s, Herradura, and Korbel, used Power Automate for desktop RPA capabilities and connectors to integrate systems like Salesforce, Workday, and Google Workspace, saving thousands of hours over a short period of seven months. |
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Call2Recycle
Call2Recycle, a non-profit, partnered with EFOQUS to digitize sales, finance, and operations using Dynamics 365. They used Power Pages, Power Automate, and Power BI to extend their Dynamics 365 implementation and create an external portal for e-bike retailer enrollment and training. |
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Centrica
Centrica, an international energy services company serving millions in the UK, expanded their Power Platform success by investing in Microsoft Dataverse and establishing a Center of Excellence for scalable adoption. |
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Chevron
Chevron has built a scaled up Center of Excellence with robust governance processes enabling hundreds of makers to build thousands of apps. |
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Choice Aviation
Choice Aviation Services, a US-based international airline cargo company, used Power Apps, Power Automate, and Power BI to create a unique logistics system, setting new efficiency standards for the industry. |
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Cineplex
Cineplex, one of Canada’s leading media and entertainment companies, developed innovative solutions for finance, guest services, and other departments. This includes scalable RPA desktop flows with deep integration to backend systems as well as AI-driven copilots. Together, these solutions save the company over 30,000 hours a year in manual processing time. |
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City of Kobe
Built multiple solutions using the entire Power Platform to respond to COVID, providing status on special cash payments and information via chatbots and dashboards. |
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City of Ottawa
City of Ottawa IT used a fusion development approach to deploy chatbots for citizens and employees. Built with Microsoft Copilot Studio (formerly Power Virtual Agents), these chatbots integrate with various systems using Power Automate and custom code. |
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Coca-Cola Bottling Company United
Power Automate desktop flows were used to automate complex back-end processes for managing vending machines cartridge replacements. |
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Custom Air Products and Services
A Power Platform solution by citizen developer Rebecca Sackett tracks the entire lifecycle of HVAC units from “cradle to crate” through the manufacturing process. |
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Degrees of Change
Using Microsoft Power Platform, Dataverse, and generative AI, Degrees of Change, which provides equitable access to education for underrepresented youth, built apps to go paperless, improve application scoring, and serve more students. |
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Ecolab
Ecolab leveraged Power Platform integrated with Dynamics 365, Azure, and Microsoft 365 to build “The Hub” – a unified app for managing core sales and service processes. |
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ECS
Using Power Automate and AI Builder, a team member at ECS, a professional services organization, automated the extraction of performance data from PDFs and generated Power BI reports, saving the company hundreds of hours of manual labor while delivering innovative solutions to government agencies. |
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| Electrolock Using Power Apps, Power Automate, and Microsoft Dataverse, Electrolock, a premiere provider of insulation products and solutions for the manufacturing industry, partnered with Confluent to build an inventory management solution. customer story |
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| Ericsson Power Platform has enabled Swedish telecom giant Ericsson to achieve results few would have imagined possible. They have enjoyed a threefold adoption over the last 18 months, with 10,000 makers currently on the platform. Their ambitious target for 2025 is to save one million hours. customer story |
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| Evergy Evergy is a utility providing electricity to 1.7 million customers in the midwestern United States. They started using Power Automate for desktop RPA capabilities in 2020 and have since created 275 Power Platform solutions that are saving the company over 120,000 hours a year across multiple divisions – from field operations to back-office support. customer story |
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EY
Using Power Platform, Dataverse, and Azure, code-first professional developers working in fusion teams built digital solutions that integrate with third-party services. Scenarios include processing emergency loans, managing global employee mobility, transforming an annual salary reviews, and managing quality and risks.
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FortisAlberta |
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G&J Pepsi
G&J Pepsi has digitally transformed their organization with Power Apps, Power Automate and Power BI, equipping nearly 900 field personnel with mobile apps that have saved the organization over $1.5 million. |
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Hanover Insurance
Business and IT leaders at Hanover Insurance have partnered closely to automate time consuming manual tasks during the underwriting process. They successfully adopted Power Automate for desktop RPA capabilities and built custom apps using Power Apps to drive rapid automation. |
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Hearing Australia
A citizen developer at Hearing Australia, in partnership with the IT team, used Power Apps and Dataverse to streamline how Community Engagement Officers, audiologists, and the operations team collect and track critical program information. |
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Hexion
Sales staff use a Power Apps canvas app with AI Builder capabilities to scan business cards at events. Data is integrated into Microsoft Dynamics 365 and Dataverse. In addition, 80+ Power Automate flows are used to automate several business processes. |
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IKEA France
The Power Community at IKEA France, with around 1,500 users, has developed 430 apps to meet the needs of its 34 stores and 4 national warehouses. The People & Culture app, accessible to 12,000 employees in France, has replaced paper forms for requests like submitting receipts or changing addresses. |
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IKEA Sweden
Power Apps apps are used to manage in-store kitchen sales appointments, B2B sales pipeline, and speed up customer support requests. Built by Microsoft Gold Partner Capgemini. |
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John Cockerill
A team of professional developers leveraged the speed of low code development with the rigor of Azure DevOps to develop high quality, enterprise-wide apps. Over 30 Power Platform solutions are used by more than 2,000 daily users. They range from desk space reservation to a time tracking solution with integration into the company’s SAP system. |
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Johnson Controls
Serving four million customers in 150 countries, more than 100,000 Johnson Controls employees create and deploy systems and digital solutions that optimize building performance, safety, sustainability, and comfort. Utilizing Microsoft Power Platform, Johnson Controls is building a new class of training deployment and tracking solutions. |
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Kao Corporation
Kao Corporation used Microsoft Power Platform to create digital solutions for frontline workers across their factories in Japan. A single citizen developer project resulted in an efficiency increase of 480 hours per month. This is one of the 250+ apps in use across ten facilities in Japan. |
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Kelly Roofing
Power Apps mobile app used to capture photos and status updates at job sites. Integrated with Microsoft Dynamics 365, Dataverse, SharePoint and Teams. Built by PowerObjects. |
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Komatsu Australia
Komatsu is an industry-leading equipment manufacturer and supplier. They used Power Automate (RPA) and AI Builder to automate a manual invoice fixing process for 52K+ invoices a year. They went from purchasing licenses to deploying the solution in production within a short span of four weeks. They’ve also built an Automation Center of Excellence and a Citizen Developer Program. |
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Leonard Cheshire
Care workers use Power Apps canvas apps and model-driven apps, along with Dynamics 365, to manage health care for people with disabilities. Built by QUANTIQ. |
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Lerøy Seafood Group
Lerøy Seafood Group, the third largest salmon and trout producer globally, purchased 4,000 Premium Power Apps licenses as part of their digitization strategy. Leveraging an automated Center of Excellence, they developed new enterprise applications, saving millions annually in operational costs. |
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London Heathrow Airport
From security guard to IT User Adoption Specialist, Samit Saini has built apps that improve the passenger experience at Heathrow airport. He has trained a community of super users who are now building apps and digitizing business processes at Heathrow. |
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London’s Air Ambulance Charity
The life-saving charity treats an average of five patients every day. They partnered with Intelogy to build a suite of checklist apps that have replaced the existing paper-based processes. The solutions use Power Apps, Power Automate, Power BI and Dataverse. |
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Mars
Mars, Incorporated, is a global manufacturer of confectionery, pet food and food products, and provides animal care services. They automated multiple enterprise IT use cases using Power Automate, such as managing extension approvals, SharePoint site requests and migration of network files. They have over 10K cloud flows and 4K Power Apps solutions. |
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Metro Bank
A Power Apps tablet app connected to Dynamics 365 is used to welcome customers and manage the appointment experience when the visit the bank. |
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Miami Dolphins
The Miami Dolphins, well known for football, also own Hard Rock Stadium, which hosts a wide range of sports and entertainment events. To free its service agents from repeatedly answering routine questions, the organization used Microsoft Copilot Studio (formerly Power Virtual Agents) to build a chatbot that’s now available 24×7 on their web properties. |
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Microsoft Account Planning
Global sales and marketing organization digitally transforms the account planning process for thousands of enterprise accounts by using a Power Apps canvas app, Power Automate and Power BI connected to Dataverse. |
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Microsoft Global Demand Center
The Global Demand Center (GDC) is the connected sales and marketing engine that runs all commercial marketing campaigns for the company. In partnership with Accenture and Avanade, they used Power Automate, Power Apps, Copilot Studio (formerly Power Virtual Agents), and Power BI to reinvent operations and recover 25% of capacity and budget. |
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Microsoft HR
Mobile suite of apps deployed to all Microsoft employees for viewing employee news, people profiles, global holidays, reporting vacation time, sending kudos and more. |
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Microsoft Operations
Citizen developers within Microsoft built an “Intelligent Launch Assistant” that lets release managers quickly define the scope of a launch, document change requests, track issues and risks, and more. |
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The National Treatment Purchase Fund (NTPF)
The National Treatment Purchase Fund (NTPF) transitioned from a time-consuming, Excel-based process to the Patient Access Management System (PAMS) developed by Spanish Point Technologies using Power Platform. Since its 2019 launch, PAMS has managed patient numbers growing from 30,000 to over 160,000, significantly reducing waiting times. |
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Novo Nordisk
The Global Clinical Development department at Novo Nordisk started their Power Platform journey in Dec 2019 with access to premium licenses and the full capabilities of the platform, including Portals. They accelerated adoption during COVID-19, built several applications, and are expanding to other parts of the organization. |
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NSure
Nsure.com is a proprietary online insurance shopping platform that enables consumers to transparently compare home and auto insurance quotes from more than 50 top-rated insurers and purchase a policy within minutes. A back-end system driven by Power Platform, Dynamics 365, and Azure services automates much of the process. |
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Office Depot
Office depot saved hundreds of thousands of dollars by rapidly creating multiple Power Apps solutions that run embedded in Teams. An example is the Payroll Action Form app that replaced a fax process and resulted in faster and more accurate payments to associates. |
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Oslo Agency for Health
Oslo Agency for Health is the organization responsible for providing digital services to Oslo’s healthcare sector. Using Power Apps, Dataverse, Power Automate and Power BI, they built 25 apps to support patient-doctor communications, contact tracing, covid-19 test booking, vaccinations and more. In just four months, the number of users went from 30 to 3,000. |
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Pacific Gas & Electric
In less than a year, Pacific Gas and Electric (PG&E) launched its Center of Excellence, scaled it across nine business units, and delivered 132 solutions including an app for tracking equipment shipped to emergency sites, an FAQ chatbot for service desk requests, and unattended bots to help reconcile billing data. |
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| Progressive Insurance
Professional developers used Microsoft Copilot Studio (formerly Power Virtual Agents) and fusion development to quickly create the ‘Cloudie’ chatbot. Cloudie is available for use to anyone at the 50,000-plus-employee enterprise to get quick answers for cloud-related queries. This work spurred other teams to create their own intelligent conversation chatbots using a no-code approach.
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PwC
Big Four accounting firm PricewaterhouseCoopers (PwC) migrated from its legacy client decision support system to an enterprise-grade, tech-enabled solution. They created a multitenant Microsoft Power Pages solution and reimagined its data model by using Microsoft Dataverse with C# plugins to handle the business logic. |
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QuoteWizard
QuoteWizard used Microsoft Power Platform and Power Automate to build an automated, AI-powered ticket routing system to match tickets with the right talent at the right time. This has helped the company improve efficiency, hone its competitive edge, and deliver a better employee experience. |
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R3 Retail Development
Family-owned small business now runs their business on Power Platform, offering a customized app for complex project management tasks in retail installation projects. Built by Confluent. |
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Rabobank
Rabobank is the second-largest bank in the Netherlands, with more than 40,000 employees in 38 countries. As part of a broad digitization strategy, Rabobank adopted Power Platform to streamline internal processes and today runs more than 2,500 Power Apps and Power Automate solutions. Additionally, they use Microsoft Copilot Studio (formerly Power Virtual Agents) for a personalized customer support experience, automating 40-50% of customer calls – equivalent to 60,000 to 80,000 calls per month. |
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Reliable Electric
Digitization of complex work order estimation process for custom electrical projects in high-end homes. |
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SLB
SLB (formerly Schlumberger) has a robust Center of Excellence with hundreds of apps, flows and dashboards built across several business units. The apps are used for managing the response to COVID, tracking fitness activities, managing promotion evaluations, executive feedback, and more. |
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Seattle Visiting Nurses Association (SVNA)
Seattle Visiting Nurses Association transformed their vaccine delivery process so that patients, nursing staff and admin staff could safely deliver flu vaccinations using Microsoft Dataverse, Power Apps, and Power Automate. Built by Signetic. |
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Shell
Shell Global has enabled over 4000 citizen developers through a Center of Expertise and hundreds of distributed DIY coaches, generating business value and culture improvements. Their success can be attributed to governance for use cases, local community cultivation, and committed leadership. Estimated annual savings generated by each app ranges from 35K to 3M USD. |
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SNCF
SNCF started with a grassroots app development effort and now have hundreds of Power Apps in production. They’ve built a company-wide center of excellence to enable thousands on the Power Platform. |
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Sonae
Sonae MC, a company in the Sonae portfolio, is a leader in the food retail sector based in Portugal. Their Workplace Design team used Power Automate to build a solution to enhance their Sonae Contacto Traineeship Programme for attracting, retaining, and onboarding selected candidates. |
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Standard Bank
Standard Bank has created a center of excellence that supports over 1,500 citizen developers across the bank’s global network focused on Microsoft Power Platform and Microsoft 365. They’ve built over 1,500 enterprise applications for finance, operations, and HR. |
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Tacoma Public Schools
Lauren Taylor, Principal at Manitou Public Elementary used Power Apps, Power Automate and Power BI to create solutions for managing student reading assessments, return to school approvals, and more. Apps and dashboards run embedded in Microsoft Teams. |
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Telstra
Field technicians and managers use 70+ tools for daily operations. Includes Power Apps, Power Automate and Power BI. The Power Platform solutions are led by a citizen developer who is now project owner for the PowerFactory Center of Excellence initiative. |
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T-Mobile
Teams and executives track use Power Platform with Microsoft Dataverse to track approvals for all company-wide initiatives. T-Mobile has also setup a community of champions building Power Platform solutions across multiple business units. |
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US Acute Care Solutions
The DevOps team at Alteon Health (recently acquired by US Acute Care Solutions (USACS)) used Power Automate for desktop (RPA) to automatically take 20 million medical records each year from a wide variety of providers and process them into a coherent medical history for each patient that can be used for both care history and billing purposes. |
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University of Oxford
The world-renowned university, which teaches 25,000 students every year, has created a range of easy-to-use Power Apps solutions. These includes apps that handle course fees, funding applications, assigning colleges, childcare services for staff, and more. |
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Virgin Atlantic
The IT Lite Team delivers quick wins for business units –apps for managing VIP customers, compliance audits, cargo delivery, and more. Plus, an admin app built in Power Apps to manage the Power Apps footprint in the organization. |
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Western States Caterpillar
Western States Caterpillar Equipment Company is an authorized Caterpillar dealer for five mountain states in the United States. Pro-developers in the IT team built mobile Power Apps in collaboration with business teams. The apps are used to manage equipment rentals, sales activities, and more. |
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Westpac
Westpac, Australia’s first bank and one of the largest banks in New Zealand, has been using Microsoft Power Platform to help streamline business operations, solve IT issues, and formally support its “citizen developers”. In under two years, they have built about 1,000 apps, which are used by 15,000 people, and IT is building in-house solutions faster with low-code tools than with traditional software development. |
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ZF Group
After ZF Group made Power Platform available to all employees, adoption surged across the company. To maintain security and quality, they implemented a robust governance model to manage the growth of Power Platform solutions that doubled in a year, reaching over 25,000 apps and 37,000 active users. |
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Zurich Insurance
Zurich Insurance Group (Zurich) is an insurance company based in Zurich, Switzerland. To accelerate digital transformation, drive innovation, and streamline operations across the global enterprise, citizen and pro-developers at Zurich have turned to Microsoft Power Platform for business app development, process automation, and more. |
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Story index
Explore this representative set of curated stories organized by popular categories.
Generative AI and Copilot Studio
Organizations have accelerated their development, streamlined processes and reduced costs using generative AI capabilities in Power Platform and Copilot Studio.
Generative AI and Copilot Studio stories: A1 Inteligência em Viagens | ABN AMRO | Degrees of Change | Cineplex | ECS | Holland America | Nsure.com | Pacific Gas & Electric | Sentreseau | Virgin Money
Scale and governance
Several organizations have built centers of excellence for Power Platform, with hundreds of makers creating apps, flows, dashboards and copilots across the organization. These organizations have used the Center of Excellence Starter Kit along with Managed Environments capabilities in the Power Platform Admin Center to setup robust governance processes and cultivate a thriving community of makers.
CoE stories: Accenture | Arm | Balfour Beatty | Centrica | Chevron | Deutsche Bahn | Evergy | Galeries Lafayette | H&M | IKEA France | John Cockerill | Komatsu Australia | Leroy Seafood Group | London Heathrow Airport | Lumen Technologies | Pacific Gas & Electric | Rabobank | SLB | Shell | SNCF | Standard Bank | Telstra | Westpac | Woodside | ZF Group | Zurich Insurance
SAP + Power Platform
Organizations are taking advantage of the rich extensibility and connectivity capabilities in Power Platform to build solutions that integrate with their SAP systems.
SAP integration stories: Avocados from Mexico | Coca-Cola Beverages Vietnam | EY – Power Post | EY – Customer onboarding | John Cockerill
Fusion teams
Fusion development teams are defined as “cross-functional teams that use data and technology to achieve business outcomes.” To support organizations that want to deliver low-code apps, automations, and bots faster and more effectively, Microsoft Power Platform offers several capabilities for fusion teams. The following are examples where individuals from a diverse set of backgrounds and roles have collaborated to rapidly build impactful digital solutions for their business.
Fusion team stories: Accenture | Balfour Beatty | City of Ottawa | Coca-Cola Bottling Company United | EY-EarnEY | Hearing Australia | John Cockerill | Novo Nordisk | Nsure | Oslo Agency for Health Progressive Insurance | Rabobank | T-Mobile | Western States Caterpillar | Zurich Insurance
Related link: Meet the developers combining Power Platform and Azure to go faster
By industry
By company size
Note: “Company size” refers to the number of employees of each organization.
By scenario category
By maker persona
Note: “Partner” refers to an implementation partner, systems integrator, or ISV, i.e. a third-party vendor.
By technologies used
Note: Power Apps and Power Automate cloud flows are included in almost all stories in the All Stories section. The ones mentioned below are a curated subset.
Related content
Watch Power Platform customer story videos
Read stories about Power Platform Champions
Read stories about RPA and Power Automate for desktop
