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Microsoft Power Platform Stories

Headshot of article author Sameer Bhangar

Banner image for Power Platform stories blog - highlighting 100+ stories.

This blog post includes a set of Power Platform stories curated by the Power CAT team. The stories showcase the ingenuity of individuals and organizations that have adopted low-code using Microsoft Power Platform along with Microsoft 365, Azure, and Dynamics 365 to digitally transform their business. We hope these stories serve as inspiration for you as you embark on your own low-code journey with Microsoft Power Platform.

Featured stories


Power Platform for everyone – 50k newly skilled makers

Pacific Gas and Electric

Over 300 solutions generate ~$75 million in savings annually


AI-driven automation of employee onboarding saves $500k annually

Reduces manual processing time by 60% using AI and Power Automate

Quick links: Stories (A-Z) | Videos | Index

The curated index at the bottom of the page includes representative stories organized in the following categories:

  • Generative AI and Copilot – Accelerating development and streamlining processes with generative AI
  • Center of Excellence (CoE) – organizations scaling up adoption with a Power Platform CoE
  • Fusion Teams – Cross-functional teams collaborating to build impactful solutions
  • By industry – Education, Financial Services, Healthcare, Manufacturing, Media & Communications, Retail, Government, Non-profit, and more
  • By company size – small, medium, large businesses, and more
  • By scenario category – Assets, Customers, Employees, Products/Services, Supply
  • By maker persona – Citizen development, Pro-devs, IT-Pros, Partners
  • By technology used – Dataverse, Power Automate RPA, Power BI, Copilot Studio, Teams integration, SQL, SharePoint, and more

Human spotlight

Samit Saini

Security guard advances career into IT

Jacqui Peck

Audiologist builds apps for HAPEE program

Foyin Olajide-Bello

IT Pro creates a community of citizen developers

Rebecca Sackett

Citizen developer digitizes manufacturing processes

Lauren Taylor

Elementary school principal uses Power Apps for reading fluency

Tim Herron

CEO builds apps to streamline operations

Brian Hodel

Code-first developer automates complex processes

Martin Lee

Dispatcher builds over forty apps

See also:

All Stories (A-Z)

case study on
Accenture is a global professional services company with leading capabilities in digital, cloud and security. As the only low code platform enabled for use by every Accenture employee, Microsoft Power Platform has enabled more than 700,000 data driven employees to work anytime, anywhere.
customer story
ADH Clinic
Small business owner transitioned from paper to digital, enabling her to stay open and continue delivering treatments during the COVID-19 pandemic. The solution includes Microsoft Bookings, Forms, Power Apps, Power Automate and Dataverse.
customer story
Aioi Nissay Dowa Insurance
Aioi Nissay Dowa Insurance, Japan’s largest insurance company, used Power Automate desktop flows to optimize citizen developer training & certification processes.
American Red Cross
A training specialist used Power Apps to digitize the process for First Aid and CPR instructors to order supplies.

Thumbnail image showing tractor on field
Ardent Mills
Ardent Mills operates in more than 40 locations that specialize in flour, quinoa, pulses, and organic & gluten-free products. A citizen developer built several Power Apps solutions that are used daily across all locations. They are adopting Dataverse in their journey to building a paperless state-of-the-art mill.

customer story
Arm is a leading semiconductor and software design company headquartered in Cambridge, England. They used the Center of Excellence (CoE) Starter Kit to establish guardrails for managing the platform and form a thriving community of makers.
customer story
Armanino used Power Apps connected to Azure SQL to build workspace scheduling solution that helps manage office space for its agile workforce.
customer story
Arriva London
Mobile Power Apps were created to digitize the process for repairing buses and measuring operational performance.
customer story
Autoglass (part of Belron group)
Martin Lee (also known as the “App Man”) created over 40 Power Apps solutions – for field technicians, leadership conferences, and more. The apps connect to Microsoft Dataverse and SharePoint.
customer story
Balfour Beatty
Balfour Beatty is a multi-national infrastructure group and the largest construction contractor in the UK. Their core business lifecycle processes involve new businesses, bid management and project delivery. They used Power Platform, along with Dataverse, and integrated with Azure services to streamline legacy processes that involved over 70 different documents.
customer story
A team of full stack developers used Dynamics 365 and Power Platform, along with Microsoft Dataverse, to consolidate and unify several systems. Includes apps for coaching sales staff, managing vendors, and more.
customer story
For more than 150 years, Brown-Forman Corporation has built a robust beverage alcohol product line that includes familiar brands such as Jack Daniel’s Tennessee Whiskey, Herradura, and Korbel. They used RPA capabilities in Power Automate and the many built-in connectors to integrate with systems such as Salesforce, Workday, Google Workspace. The team has saved thousands of hours in the first seven months.
customer story
Call2Recycle is a non-profit that helps consumers and over 200 battery product companies keep batteries out of landfills. They partnered with EFOQUS to digitize their sales, finance and operations processes using Dynamics 365. This story describes how they used Power Pages, Power Automate and Power BI to extend their Dynamics 365 system with an external facing portal that facilitates enrollment and training of e-bike retailers.
customer story
C.H. Robinson
Power Apps canvas apps and Power BI reports embedded in Dynamics 365 are used to capture rich customer information and gain insights on sales opportunities. Built by partner PowerObjects.
customer story
Capitol Records
Capitol Records migrated an old Infopath solution used for managing the schedule for new media releases. The modernized experience uses Power Apps and Power Automate.

Centrica is an international energy services and solutions company that serves millions of customers in the United Kingdom. Following their early success with Power Platform, they invested further in Microsoft Dataverse and setup a robust Center of Excellence to enable Power Platform adoption at scale.
MBAS presentation
Chevron has built a scaled up Center of Excellence with robust governance processes enabling hundreds of makers to build thousands of apps.

customer story
Choice Aviation
Choice Aviation Services is a US-based international airline cargo company that offers a full range of logistics services. They leveraged Microsoft Power Apps, Power Automate and Power BI to create a one-of-kind logistics system that is setting new standards of efficiency for the industry.
customer story
City of Kobe
Multiple solutions built to respond to the COVID crisis – to provide status on special cash payments and provide information via chatbots and dashboards. Uses the entire Power Platform – Power Pages, Power Apps, Power Automate, Power Virtual Agents, and Power BI.

City of Ottawa
City of Ottawa IT used a fusion development approach to deploy an external facing chatbot for citizens and an internal chatbot for employees. The chatbot built using Power Virtual Agents uses Power Automate and custom code to integrate with multiple internal and external systems.

customer story
Coca-Cola Bottling Company United
Power Automate desktop flows were used to automate complex back-end processes for managing vending machines cartridge replacements.
customer story
Custom Air Products and Services
Power Platform solution built by a citizen developer, Rebecca Sackett, is used to track the entire lifecycle of HVAC units from “cradle to crate” as they pass through the manufacturing process.
customer story
Cancer Research UK
Microsoft Power Platform, SharePoint Online, and Teams was adopted to help accelerate fundraising opportunities and advance cancer research. Apps built for procurement, connecting research teams, and helping patients find cutting-edge trials.

customer story
Degrees of Change
Degrees of Change provides underrepresented youth equitable access to education. Using Microsoft Power Platform, including Dataverse, they built several apps that have helped them go paperless, enabling them to improve a yearly application scoring process, and serve more students, more effectively.
MBAS presentation
Ecolab leveraged Power Platform integrated with Dynamics 365, Azure, and Microsoft 365 to build “The Hub” – a unified app for managing core sales and service processes.
customer story
ECS is a professional services organization with 4000+ employees that delivers innovative solutions to government agencies. A team member used Power Automate and AI Builder to automatically extract performance information from PDFs and generate Power BI reports. The solution has saved the company hundreds of hours of manual labor.
customer story
Electrolock is a premiere provider of insulation products and solutions for the manufacturing industry. They partnered with Confluent to build an inventory management solution using Power apps, Power Automate and Microsoft Dataverse.
customer story
Eneco Group
Power Apps solution connected to SharePoint Online to create a customized room finder experience in Eneco’s state of the art headquarters building in Rotterdam.
customer story


Multiple complex digital solutions built by code-first professional developers working in fusion teams. They use Power Platform (including Dataverse) along with Azure and integrate with several third-party services. Scenarios include – processing emergency loans for small businesses, managing global employee mobility, transforming an annual salary review process, helping executives manage quality and risks, and more

customer story
FortisAlberta won a Canadian Safety Technology Award for this Microsoft Power Platform solution. To more efficiently document Injury Prevention Plans (IPPs), they transitioned away from paper forms to using Power Apps and Power BI. Solution built by Fidelity Factory.
customer story
customer story
G&J Pepsi
G&J Pepsi has digitally transformed their organization with Power Apps, Power Automate and Power BI, equipping nearly 900 field personnel with mobile apps that have saved the organization over $1.5 million.

customer story
Giant Eagle
Giant Eagle is one of the nation’s largest food, fuel, and pharmacy retailers and distributors. With Microsoft Power Platform, the company has harnessed its innovative spirit to produce solutions that have increased productivity, reduced costs, and made for more engaged team members.
MBAS presentation
GSK has seen rapid viral adoption of the Power Platform through a community of makers that has grown to nearly 3000 people across 47 countries. Building solutions for improving safety, tracking manufacturing processes, and more.

customer story
H&M Group is a Swedish multinational clothing-retail company with more than 5,000 stores in 78 countries. They set up a Center of Excellence (CoE) using the Microsoft Power Platform CoE Starter Kit. As a result, a growing community of citizen developers has created thousands of Power Platform solutions across the company.

MBAS presentation
Hanover Insurance
Business and IT leaders at Hanover Insurance have partnered closely to automate time consuming manual tasks during the underwriting process. They successfully adopted Power Automate for desktop RPA capabilities and built custom apps using Power Apps to drive rapid automation.

customer story
Hearing Australia
Hearing Australia is Australia’s largest provider of government-funded hearing services, operating in over 170 locations. A citizen developer, in partnership with the IT team, used Power Apps and Dataverse to streamline how Community Engagement Officers, audiologists and operations team collect and track critical program information.
customer story
Sales staff use a Power Apps canvas app with AI Builder capabilities to scan business cards at events. Data is integrated into Microsoft Dynamics 365 and Dataverse. In addition, 80+ Power Automate flows are used to automate several business processes.
customer story (English)
IKEA France
IKEA France has seen an annual return on investment of 26 million euros directly linked to the development of Power Apps applications. The Power Community at IKEA France has ~1,500 users with 430 applications developed to address the needs of its 34 stores and 4 national warehouses. The “People & Culture” app, accessible to all 12,000 employees in France, has replaced paper forms for everyday requests such as submitting transport receipts or changing one’s address.
customer story
IKEA Sweden
Power Apps apps are used to manage in-store kitchen sales appointments, B2B sales pipeline, and speed up customer support requests. Built by Microsoft Gold Partner Capgemini.
customer story
illimity Bank
lllimity, a young and innovative bank in Italy, automated the approval of special employee benefits using Power Automate. This turned a complex process into a hassle free experience with significant cost savings.
customer story
Integrated Power Services (IPS)
IPS transformed machine repair processes from paper to digital with a suite of Power Apps that run on ruggedized tablets used by technicians on the factory floor. Built by Confluent.
MBAS presentation - bottom-up innovation
Inter Pipeline
Presentation at the MBAS 2019 conference highlights the Inter Pipeline IT low-code strategy that includes bottom up innovation with strong collaboration between IT teams and business units.
customer story
Island Council of Tenerife
Coordinators for the Ansina program that promotes health and wellness in the community have used Power Apps embedded as a custom form in SharePoint to manage hundreds of events. Built by Intelequia.

customer story
Johnson Controls
Serving four million customers in 150 countries, more than 100,000 Johnson Controls employees create and deploy systems and digital solutions that optimize building performance, safety, sustainability, and comfort. Utilizing Microsoft Power Platform, Johnson Controls is building a new class of training deployment and tracking solutions.
customer story
Kao Corporation
Kao Corporation used Microsoft Power Platform to create digital solutions for frontline workers across their factories in Japan. A single citizen developer project resulted in an efficiency increase of 480 hours per month. This is one of the 250+ apps in use across ten facilities in Japan.
customer story
Kelly Roofing
Power Apps mobile app used to capture photos and status updates at job sites. Integrated with Microsoft Dynamics 365, Dataverse, SharePoint and Teams. Built by PowerObjects.
customer story
Komatsu Australia
Komatsu is an industry-leading equipment manufacturer and supplier. They used Power Automate (RPA) and AI Builder to automate a manual invoice fixing process for 52K+ invoices a year. They went from purchasing licenses to deploying the solution in production within a short span of four weeks. They’ve also built an Automation Center of Excellence and a Citizen Developer Program.
customer story
Leonard Cheshire
Care workers use Power Apps canvas apps and model-driven apps, along with Dynamics 365, to manage health care for people with disabilities. Built by QUANTIQ.
customer story
Leonardo Global Solutions
Power Apps used to manage multi-stage inspection process to ensure adherence against facility management guidelines for canteens, cleaning, green areas, and more. Built by NTT Data.
London Heathrow Airport
From security guard to IT User Adoption Specialist, Samit Saini has built apps that improve the passenger experience at Heathrow airport. He has trained a community of super users who are now building apps and digitizing business processes at Heathrow.

customer story
London’s Air Ambulance Charity
The life-saving charity treats an average of five patients every day. They partnered with Intelogy to build a suite of checklist apps that have replaced the existing paper-based processes. The solutions use Power Apps, Power Automate, Power BI and Dataverse.
customer story
Mars, Incorporated, is a global manufacturer of confectionery, pet food and food products, and provides animal care services. They automated multiple enterprise IT use cases using Power Automate, such as managing extension approvals, SharePoint site requests and migration of network files. They have over 10K cloud flows and 4K Power Apps solutions.
Ignite presentation with demo
Metro Bank
A Power Apps tablet app connected to Dynamics 365 is used to welcome customers and manage the appointment experience when the visit the bank.

customer story
Miami Dolphins
The Miami Dolphins, well known for football, also own Hard Rock Stadium, which hosts a wide range of sports and entertainment events. To free its service agents from repeatedly answering routine questions, the organization used Power Virtual Agents to build a chatbot that’s now available 24×7 on their web properties.
customer story
Microsoft Account Planning
Global sales and marketing organization digitally transforms the account planning process for thousands of enterprise accounts using a Power Apps canvas app, Power Automate and Power BI connected to Dataverse.

customer story
Microsoft Global Demand Center
The Global Demand Center (GDC) is the connected sales and marketing engine that runs all commercial marketing campaigns for the company. In partnership with Accenture and Avanade, they used Power Automate, Power Apps, Power Virtual Agents and Power BI to reinvent operations and recover 25% of capacity and budget.
customer story
Microsoft HR
Mobile suite of apps deployed to all Microsoft employees for viewing employee news, people profiles, global holidays, reporting vacation time, sending kudos and more.
Intelligent launch assistant
Microsoft Operations
“Citizen developers within Microsoft built an “Intelligent Launch Assistant” that lets release managers quickly define the scope of a launch, document change requests, track issues and risks, and more.”

customer story
MV Transportation
MV Transportation, Inc. is the largest privately owned passenger transportation contracting services firm in North America. They partnered with Slalom Consulting to build an app for drivers to check in with dispatch. A set of in-house developers also built a claims processing solution using Power Automate which has cut claims submission costs by almost 80%.

MBAS presentation
Nestlé Waters
Derek Lichtenwalner was a brick layer for ten years before joining Nestlé Waters as a production operator and then moved to line supervisor. He taught himself Power Apps and built several apps that are used daily at their manufacturing facilities for safety checks, operational reviews, visitor check-in, and more.
customer story
North State Grocery
North State Grocery partnered with SkyLite Systems to streamline the process for managing incoming customer requests for new products in grocery stores. This was built as a SharePoint custom form using Power Apps.

MBAS presentation
Novo Nordisk
The Global Clinical Development department at Novo Nordisk started their Power Platform journey in Dec 2019 with access to premium licenses and the full capabilities of the platform, including Portals. They accelerated adoption during COVID-19, built several applications, and are expanding to other parts of the organization.

customer story
NSure is a proprietary online insurance shopping platform that enables consumers to transparently compare home and auto insurance quotes from more than 50 top-rated insurers and purchase a policy within minutes. A back-end system driven by Power Platform, Dynamics 365, and Azure services automates much of the process.
customer story
Office Depot
Office depot saved hundreds of thousands of dollars by rapidly creating multiple Power Apps solutions that run embedded in Teams. An example is the Payroll Action Form app that replaced a fax process and resulted in faster and more accurate payments to associates.
customer story
Oslo Agency for Health
Oslo Agency for Health is the organization responsible for providing digital services to Oslo’s healthcare sector. Using Power Apps, Dataverse, Power Automate and Power BI, they built 25 apps to support patient-doctor communications, contact tracing, covid-19 test booking, vaccinations and more. In just four months, the number of users went from 30 to 3,000.
customer story
Pacific Gas & Electric
In less than a year, Pacific Gas and Electric (PG&E) launched its Center of Excellence, scaled it across nine business units, and delivered 132 solutions including an app for tracking equipment shipped to emergency sites, an FAQ chatbot for service desk requests, and unattended bots to help reconcile billing data.
customer story
Partners In Health
Gift officers use Power Apps to review donations and drive follow up actions. Power BI dashboards are used to gain insights on the donation process.
customer story
PayPal uses Microsoft Teams for employees to collaborate. They’re creating a Power Apps and Power BI solution to manage the list of all portfolios and programs which will be deeply integrated with Teams.

MBAS presentation
Pembina Pipeline
The IT Enterprise Architecture team partnered with citizen developers in business units to use RPA capabilities in Power Automate for desktop, along with cloud flows, to rapidly automate business transactions against legacy systems brought in via an acquisition.
customer story
Pinnacle Group
Citizen developer built 14+ Power Apps connected to SharePoint to conduct safety audits, centralize profit center listings, manage innovation ideas, and more.
customer story
Priceline stores (Australian Pharmaceutical Industries)
James Matson shares his journey as a professional developer adopting low code technologies to optimize retail store operations.

customer story
Progressive Insurance
Professional developers used Power Virtual Agents and fusion development to quickly create the ‘Cloudie’ chatbot. Cloudie is available for use to anyone at the 50,000-plus-employee enterprise to get quick answers for cloud-related queries. This work spurred other teams to create their own intelligent conversation chatbots using a no-code approach.
customer story
PwC, a global network of professional services firms, wanted to offer its teams a more convenient way to search for needed content, like strategy presentations and client-related documents, across its repositories. Using Microsoft Power Virtual Agents and Bot Framework Composer, PwC gives even its non-technical team members the ability to easily interact with chatbots that automate the content searching process, improving the speed and accuracy of their results.

QuoteWizard used Microsoft Power Platform and Power Automate to build an automated, AI-powered ticket routing system to match tickets with the right talent at the right time. This has helped the company improve efficiency, hone its competitive edge, and deliver a better employee experience.
customer story
R3 Retail Development
Family-owned small business now runs their business on the Power Platform, offering a customized app for complex project management tasks in retail installation projects. Built by Confluent.

customer story
Rabobank is the second-largest bank in the Netherlands, with more than 40,000 employees in 38 countries. As part of a broad digitization strategy, Rabobank adopted Power Platform to streamline internal processes and today runs more than 2,500 Power Apps and Power Automate solutions. Additionally, they use Power Virtual Agents for a personalized customer support experience, automating 40-50% of customer calls – equivalent to 60,000 to 80,000 calls per month.
MBAS presentation
Regal Beloit
Sales teams use a mobile Power Apps solution to streamline the process for documenting cost savings and sending proposals for approval. The app was built by a Marketing Manager.
customer story
Reliable Electric
Digitization of complex work order estimation process for custom electrical projects in high-end homes.

Rockwell Automation
Rockwell Automation is a world leader in industrial automation and information. Using Power BI and Azure, and the Microsoft modern data warehouse architecture, they created a unified platform for analytics. Their world class BI Center of Excellence with training events and a thriving community has enabled serve-serve BI across the company.
customer story
San Diego Workforce Partnership
Using Microsoft Teams, a website chatbot built with Power Virtual Agents, and omnichannel capabilities within Dynamics 365 Customer Service, Workforce Partnership employees have been able to increase remote collaboration and engage with more people in need of support.
customer story
Sandvik is a Stockholm-based engineering company that specializes in the development and production of stainless steel and alloys and tools for a wide range of industries. Solutions based on Microsoft Power Platform have been deployed across the company, including an app that has streamlined operations in its Materials Technology division.
customer story
Schlumberger has a robust Center of Excellence with hundreds of apps, flows and dashboards built across several business units. The apps are used for managing the response to COVID, tracking fitness activities, managing promotion evaluations, executive feedback, and more.
customer story
Seattle Visiting Nurses Association (SVNA)
Seattle Visiting Nurses Association transformed their vaccine delivery process so that patients, nursing staff and admin staff could safely deliver flu vaccinations using Microsoft Dataverse, Power Apps, and Power Automate. Built by Signetic.
Forrester case study
Shell Global has enabled over 4000 citizen developers through a Center of Expertise and hundreds of distributed DIY coaches, generating business value and culture improvements. Their success can be attributed to governance for use cases, local community cultivation, and committed leadership. Estimated annual savings generated by each app ranges from 35K to 3M USD.
customer story
SNCF started with a grassroots app development effort and now have hundreds of Power Apps in production. They’ve built a company-wide center of excellence to enable thousands on the Power Platform.

customer story
Sonae MC, a company in the Sonae portfolio, is a leader in the food retail sector based in Portugal. Their Workplace Design team used Power Automate to build a solution to enhance their Sonae Contacto Traineeship Programme for attracting, retaining, and onboarding selected candidates.
customer story
Standard Bank
Standard Bank has created a center of excellence focused on Microsoft Power Platform and Microsoft 365. Their driving principle –“apps built by business for business”.
MBAS presentation
Swiss Federal Railway (SBB)
The Rapid Solution Unit modernized over 200 forms by recreating them with Power Apps. Scenarios include supply chain management, HR, finance, cargo management, and more.
Tacoma Public Schools
Lauren Taylor, Principal at Manitou Public Elementary used Power Apps, Power Automate and Power BI to create solutions for managing student reading assessments, return to school approvals, and more. Apps and dashboards run embedded in Microsoft Teams.
blog post
Team Rubicon
Team Rubicon uses Power Apps to manage complex operations from reconnaissance of disaster sites to execution of support efforts. They also use Power Apps Portals to recruit and train volunteers.
customer story
Field technicians and managers use 70+ tools for daily operations. Includes Power Apps, Power Automate and Power BI. The Power Platform solutions are led by a citizen developer who is now project owner for the PowerFactory Center of Excellence initiative.
customer story
Teams and executives track use Power Platform with Microsoft Dataverse to track approvals for all company-wide initiatives. T-Mobile has also setup a community of champions building Power Platform solutions across multiple business units.
customer story
Total Solar (France)
Total Solar has used Power Apps, Power Automate and Power BI, along with Microsoft teams to replace spreadsheets and centralize the management of projects from around the globe.
customer story - Power Apps
Toyota has a robust Power Apps center of excellence to enable makers across the organization to build solutions. This includes field engineers using Power Apps and Power Automate to manage approvals.
customer story
Power Apps solution that connects to several backend services is used for resource planning and effective decision making.
customer story
US Acute Care Solutions
The DevOps team at Alteon Health (recently acquired by US Acute Care Solutions (USACS)) used Power Automate for desktop (RPA) to automatically take 20 million medical records each year from a wide variety of providers and process them into a coherent medical history for each patient that can be used for both care history and billing purposes.
customer story
University of Oxford
The world-renowned university, which teaches 25,000 students every year, has created a range of easy-to-use Power Apps solutions. These includes apps that handle course fees, funding applications, assigning colleges, childcare services for staff, and more.
customer story
Virgin Atlantic
The IT Lite Team delivers quick wins for business units –apps for managing VIP customers, compliance audits, cargo delivery, and more. Plus, an admin app built in Power Apps to manage the Power Apps footprint in the organization.
customer story
Visiting Nurse Service & Hospice of Suffolk (VNSHS)
Power Automate used to optimize complex backend processes for tracking and communication between care providers for 90k visits per year.

Western States Caterpillar
Western States Caterpillar Equipment Company is an authorized Caterpillar dealer for five mountain states in the United States. Pro-developers in the IT team built mobile Power Apps in collaboration with business teams. The apps are used to manage equipment rentals, sales activities, and more.

WestJet Airlines
WestJet Airlines built a Power Virtual Agents chatbot that answers employee questions on several ‘people and culture’ related topics. The chatbot has helped further a culture of self-sufficiency and innovation.
customer story
Westpac, Australia’s first bank and one of the largest banks in New Zealand, has been using Microsoft Power Platform to help streamline business operations, solve IT issues, and formally support its “citizen developers”. In under two years, they have built about 1,000 apps, which are used by 15,000 people, and IT is building in-house solutions faster with low-code tools than with traditional software development.

ZF Group
Hundreds of makers at ZF Group are digitizing excel and paper-based processes with Power Apps, Power Automate, Power BI and Dataverse for Teams. Solutions include – performance reviews, turnover tracking, improving teamwork, and more.
customer story
Zurich Insurance
Zurich Insurance Group (Zurich) is an insurance company based in Zurich, Switzerland. To accelerate digital transformation, drive innovation, and streamline operations across the global enterprise, citizen and pro developers at Zurich have turned to Microsoft Power Platform for business app development, process automation, and more.

Customer Story Videos

Short customer story videos that highlight Power Platform scenarios and impact on organizations and individuals. Also see the YouTube playlist of 70+ Power Platform customer story videos.

Customer Showcase Playlist
American Red Cross
Arriva London
Autoglass (part of Belron group)
Brian Dang
G&J Pepsi
London Heathrow Airport
Office Depot
Sterling Bank Nigeria
Tacoma Public Schools
Tacoma Public Schools – Lauren Taylor
Virgin Atlantic

Customer Presentations

Long form presentations by customers at conferences including Microsoft Business Applications Summit (MBAS), Microsoft Ignite, and other events. Also see the YouTube playlist of Power Platform customer story videos and summary of MBAS sessions.

#LessCodeMorePower—and why it helps up-level ANY career
#LessCodeMorePower – Panel discussion
Aioi Nissay drives business process automation with Power Automate UI Flows to optimize citizen developer training
Aioi Nissay Dowa Insurance
Blackmores uses low-code and code-first solutions to drive digital transformation with the Power Platform


Chevron – Center of Excellence
Coca-Cola United uses Power Automate RPA to automate legacy processes
Coca-Cola United

Custom Air Products
MBAS 2020: Ecolab - Sales and service transformation with Microsoft Power Platform
EY picks Microsoft Power Platform to digitize complex enterprise scenarios
G&J Pepsi
G&J Pepsi
illimity Bank uses Power Automate to manage approvals and reduce cost
Illimity Bank

Inter Pipeline – Bottom-up innovation

Inter Pipeline – Business Solutions
Microsoft Account Planning
Nestlé Waters uses Power Apps to digitize operations at their manufacturing facility
Nestlé Waters

Non profits

Regal Beloit
Watch this webinar to learn how Microsoft Power Platform is helping a new breed of developers create the solutions they want. Discover how IT teams are responding to a growing excitement around low-code development in their organizations.
Schlumberger – Drive Business Results
Building and launching low-code applications quickly with Power Apps can help your organization become more productive and agile. Watch this webinar for strategies on how to get leaders in your organization on board with using Power Apps.
Schlumberger – Get your Business on Board

Standard Bank
Sterling Bank creates a Citizen Developer Academy and uses Microsoft Power Platform to digitize manual processes
Sterling Bank

Swiss Federal Railway (SBB)
Telstra uses Microsoft Power Platform and Teams to boost field technician productivity
T-Mobile uses Microsoft Power Platform to manage approvals for new customer initiatives

Story index

This is a curated representative set of stories organized by different categories.

Generative AI & Copilot

Organizations have accelerated their development, streamlined processes and reduced costs using Power Platform’s generative AI capabilities such as Copilot in Power Apps, Copilot in cloud flows, Microsoft Copilot Studio, AI Builder text generation models, and more.

Generative AI and Copilot storiesDegrees of Change | ECS | | Pacific Gas & Electric | Sentreseau | The Francis Group

Center of Excellence (CoE)

Several organizations have built centers of excellence for Power Platform, with hundreds (and in some case thousands) of makers creating apps, flows, chatbots and dashboards across the organization. These organizations have used the Center of Excellence Starter Kit along with Managed Environments capabilities in the Power Platform Admin Center to setup robust governance processes and cultivate a thriving community of makers.

CoE storiesAccenture | Arm | Balfour Beatty | CentricaChevron | H&M | IKEA France | Komatsu AustraliaLondon Heathrow Airport | Lumen Technologies | Pacific Gas & Electric | Rabobank | Schlumberger | Shell | SNCF | Standard Bank | Telstra | Toyota | WestpacWoodside | ZF Group | Zurich Insurance

Fusion teams

Fusion development teams are defined as “cross-functional teams that use data and technology to achieve business outcomes.” To support organizations that want to deliver low-code apps, automations, and bots faster and more effectively, Microsoft Power Platform offers several capabilities for fusion teams. The following are examples where individuals from a diverse set of backgrounds and roles have collaborated to rapidly build impactful digital solutions for their business.

Fusion team stories: Accenture | Balfour Beatty | Blackmores | City of Ottawa | Coca-Cola Bottling Company United | EY-EarnEY | Hearing Australia | Novo NordiskNSure | Oslo Agency for Health | Progressive InsuranceRabobank | Toyota Motor North America | T-MobileWestern States Caterpillar | Zurich Insurance

Related link: Meet the developers combining Power Platform and Azure to go faster

By Industry:

Automotive Toyota | ZF Group
Education Tacoma Public Schools | University of Oxford | University of Wisconsin-Madison
Financial Services Aioi Nissay Dowa Insurance | Hanover Insuranceillimity Bank | NSurePayPalProgressive Insurance | QuoteWizard | RabobankStandard Bank | Westpac | Zurich Insurance
Healthcare Hearing Australia | Oslo Agency for HealthSeattle Visiting Nurses Association (SVNA) | Novo Nordisk | Vitas Healthcare
Manufacturing Ardent Mills | Arm | Custom Air Products | Electrolock | Hexion | Kajima Corporation | Kao CorporationKomatsu AustraliaRegal Beloit | Rockwell Automation | SandvikToyota
Media & Communications Capitol Records | Telstra | T-Mobile
Government City of Kobe | City of Ottawa | Cumbria Constabulary, England | Environment Canterbury | INAIL, Italy | King County, Washington, USA | Labor Inspectorate of the Republic of Slovenia | Ministry of Economy, Trade and Industry, Japan | New York City Metropolitan Transportation Authority | Oslo Agency for Health | Sao Paulo Metro | SML-IT, Sweden | Swiss Competence Center for Prisons
Retail & Consumer Goods Blackmores | Brown-Forman | Coca-Cola Bottling Company United | G&J Pepsi | H&M | IKEA France | IKEA Sweden | Mars | Office Depot | Priceline storesR3 Retail Development | Sonae MC
Professional Services AccentureEcolab | ECS | EY | IPS | Pinnacle Group | PwC | Reliable Electric | Western States Caterpillar
Energy Chevron | Eneco Group | Inter Pipeline | Pembina | Pacific Gas & ElectricSchlumberger | Shell
Travel, Transport, and Hospitality Arriva London | Choice AviationLondon Heathrow Airport | MV TransportationSNCF| Swiss Federal Railway | WestJet Airlines
Non-profit American Red Cross | Call2RecycleCancer Research UK | Degrees of ChangeLondon’s Air Ambulance CharityPartners In Health | San Diego Workforce Partnership
Public Utilities Eskom | FortisAlberta

By company size:

Note: “Company size” refers to the number of employees of each organization.

Fewer than 300 employees ADH ClinicCall2Recycle | Choice Aviation | Custom Air Products and Services | Degrees of Change | Electrolock | Island Council of Tenerife | Kelly Roofing | Link Housing | NSureReliable Electric | San Diego Workforce Partnership
300 – 3,000 employees Ardent Mills | Armanino | Blackmores | Capitol Records | G&J Pepsi | Hearing Australia | Illimity Bank | Integrated Power Services (IPS) | Inter Pipeline | North State Grocery | Oslo Agency for Health | Pembina Pipeline | US Acute Care Solutions
3,000 – 20,000 employees Aioi Nissay Dowa Insurance | Arm | Balfour Beatty | Brown-Forman | C.H. Robinson | Cancer Research UK | Coca-Cola Bottling Company United | Eneco Group | Hanover Insurance | HexionKomatsu Australia | Leonard Cheshire | Partners In Health | Pinnacle GroupSandvik | Tacoma Public Schools | Vitas HealthcareZurich Insurance
20,000 – 50,000 employees American Red Cross | Centrica | Chevron | Ecolab | Giant Eagle | Kao Corporation | MV Transportation | Novo Nordisk | Office Depot | Pacific Gas & Electric | PayPalRegal Beloit | Rockwell Automation | Swiss Federal Railway (SBB)
More than 50,000 employees Accenture | EY | Fortis Alberta | GSK | H&M | IKEA Sweden | Johnson Controls | Mars  | RabobankProgressive Insurance | PwC | Schlumberger | Shell | Toyota

By Scenario Category:


Managing and maintaining assets – physical, financial, etc.

Electrolock | GSKKomatsu Australia | Leonardo Global Solutions | Mars | Microsoft Account Planning | Pinnacle GroupSandvik | SNCF | Standard Bank | TransAlta | Virgin Atlantic

Understand, market, sell, support and care for customers

C.H. Robinson | Cancer Research UK | Ecolab | Hexion | IKEA Sweden | Leonard Cheshire | London Heathrow Airport | Metro Bank | Miami Dolphins | North State Grocery | Oslo Agency for Health | Patterson Veterinary | Rabobank | Regal Beloit | San Diego Workforce PartnershipVirgin Atlantic | Vitas HealthcareWestern States Caterpillar

Helping employees communicate, collaborate and develop

Aioi Nissay Dowa Insurance | Armanino | Eneco Group | Hexion | IKEA France | illimity Bank | Microsoft HR | Office Depot | PayPalProgressive InsurancePwC | QuoteWizard | Schlumberger | SNCF | Sonae MC | Swiss Federal Railways | Virgin Atlantic | WestJet Airlines | ZF Group

Core operational processes of the business – making good or delivering services

ADH Clinic | Ardent MillsArriva | AutoglassCall2Recycle | Capitol Records | Coca-Cola Bottling Company United |  Custom Air Products | Degrees of Change | Environment Canterbury | EY | FortisAlberta | G&J Pepsi | Giant Eagle | Hearing Australia | Kao Corporation | Kelly Roofing | London’s Air Ambulance Charity | Microsoft GDCMV Transportation | NSure | Partners in Health | Priceline Pharmacy | R3 Retail Development | Seattle Visiting Nurses Association | Tacoma Public Schools | Team Rubicon | Telstra | T-Mobile | Toyota | US Acute Care SolutionsVNSHS | Western States Caterpillar | Zurich Insurance

Managing suppliers and supply

Brown-FormanChoice Aviation | Loblaws | Patterson VeterinarySNCF

By Persona – who built the solution:

Note: “Partner” refers to an implementation partner, systems integrator, or ISV, i.e. a third party vendor that is not an employee of the customer organization. See the customer story for the name of the partner organization.

Citizen development AccentureAmerican Red Cross | Aioi Nissay Dowa InsuranceArdent Mills | Custom Air ProductsDegrees of ChangeEskom | H&M | Hearing Australia | IKEA France | Kao Corporation | London Heathrow Airport | Pinnacle Group | Reliable Electric | SchlumbergerPembina | Sonae MCTacoma Public Schools | Telstra | Toyota |University of Wisconsin-Madison | ZF Group
Pro-dev Priceline stores | Blackmores | City of Ottawa | EY | Komatsu Australia | Microsoft Account Planning | Novo Nordisk | NSure | PwC | Schlumberger | Inter Pipeline | T-Mobile | SNCF | Western States Caterpillar | Zurich Insurance
IT Pros Arm | Brown-FormanCancer Research UK | G&J Pepsi | Hexion | illimity Bank | Mars | RabobankStandard Bank | University of Oxford | Zurich Insurance
Partner C.H. Robinson (partner: PowerObjects)Call2Recycle (partner: EFOQUS) | Coca-Cola Bottling Company United (partner: Happiest Minds) | Electrolock (partner: Confluent) | Eneco Group (partner: Macaw) | Environment Canterbury (partner: Datacom | FortisAlberta (partner: Fidelity Factory) | IKEA Sweden (partner: Capgemini) | IPS (partner: Confluent) | Island Council of Tenerife (partner: Intelequia) | Kelly Roofing (partner: PowerObjects)London’s Air Ambulance Charity (partner: Intelogy) |  MV Transportation (partner: Slalom Consulting) | R3 Retail Development (partner: Confluent) | Pacific Gas & Electric (partner: Cognizant) | Seattle Visiting Nurses Association (SVNA) (partner: Signetic)

By Technologies used

NotePower Apps and Power Automate cloud flows are included in almost all stories in the All Stories section. The ones mentioned below are a curated subset.

Power Apps – Mobile canvas apps Armanino | Ardent Mills | Choice Aviation | Custom Air Products | EcolabEskom | Fortis Alberta | IKEA France | Kelly Roofing | Komatsu AustraliaMicrosoft HRMV Transportation | Oslo Agency for HealthSandvik | Schlumberger | Western States Caterpillar | Zurich Insurance
Power Apps – Model-driven apps ADH ClinicBlackmores | C.H. Robinson | EY-PPP | EY-MP | Hearing Australia | IKEA | Leonard CheshireNSure | Oslo Agency for HealthSVNATeam Rubicon
Power Automate Desktop (RPA) Aioi Nissay Dowa Insurance | Brown-Forman | ChemoursCoca-Cola Bottling Company United | Hanover InsuranceKomatsu AustraliaMicrosoft GDC | Pembina | T-Mobile | US Acute Care Solutions
Power Automate cloud flows (DPA) CBRECustom Air Products | ElectrolockHexion | illimity Bank | Mars | MV TransportationNSure | Oslo Agency for Health | Partners in Health | QuoteWizard | Sonae MC | Toyota | VNSHS
Copilot Studio (includes earlier Power Virtual Agents stories) ÖBB (Austrian Railway)City of Kobe | City of Ottawa | Miami DolphinsProgressive InsurancePwC | Rabobank | San Diego Workforce Partnership | SyngentaWestJet Airlines | T-Mobile | TruGreen
Power BI EY | Fortis Alberta | Metro Bank | Microsoft Account Planning | Novo NordiskNSure | G&J Pepsi | Oslo Agency for Health | Rockwell AutomationSchlumberger | Seattle Visiting Nurses Association (SVNA) | Tacoma Public Schools
| Telstra
Dataverse ADH Clinic | Balfour BeattyBlackmoresDegrees of ChangeEcolab | Electrolock | EY | Hearing AustraliaLondon’s Air Ambulance CharityMicrosoft Account PlanningMV Transportation | Novo NordiskNSure | Oslo Agency for Health | R3 Retail Development | IKEA Sweden | Seattle Visiting Nurses Association (SVNA)
AI Builder Ardent Mills | Coca-Cola Bottling Company UnitedDWF Law | ECS | HexionIngram MicroKomatsu AustraliaQuoteWizard | Western States Caterpillar
Power Pages Call2Recycle | City of ColumbusCity of Kobe | EY | King CountyMagnaNovo Nordisk | Suite Hub | Team Rubicon
SharePoint integration Custom Air Products | Eneco Group | London Heathrow Airport | Pinnacle Group | Island Council of Tenerife | Schlumberger | Standard Bank |
Tacoma Public Schools | Telstra
SQL integration Armanino | Environment Canterbury | FortisAlberta | G&J Pepsi |Microsoft Account Planning | Reliable Electric | IPS | SNCF
Teams integration Cancer Research UK | Novo Nordisk | Office Depot | Schlumberger | Tacoma Public SchoolsTelstra | Vitas HealthcareWestJet Airlines ZF Group
Dynamics 365 integration Balfour BeattyBlackmores | C.H. Robinson | Ecolab | Hexion | Metro BankNSure | Microsoft Account Planning | IKEA Sweden
Azure integration Balfour BeattyBlackmores | City of Ottawa | Coca-Cola Bottling Company United | Ecolab | EY-PPP | EY-Mobility Platform | EY-EarnEYFortisAlberta | G&J Pepsi | IKEA Sweden | Metro Bank | NSure | Oslo Agency for Health | Priceline Australia | RabobankWestern States Caterpillar
Microsoft Forms integration Cancer Research UK | Toyota
Microsoft Bookings integration ADH Clinic

Related links

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