Power Platform Stories

As we wrap up the year, we’d like to share with you a set of stories curated by the Power CAT team. These stories showcase the ingenuity of a wide breadth of organizations and users that have adopted low-code and the Power Platform along with Microsoft 365, Azure, and Dynamics 365. Makers of apps, flows, reports, and chatbots have digitally transformed their business processes, and in some cases transformed organization culture, careers, and lives. We hope these serve as inspiration for you as you embark on your own Power Platform journey.

This post includes: Stories | Videos | Presentations

customer story
Aioi Nissay Dowa Insurance
Aioi Nissay Dowa Insurance, Japan’s largest insurance company, used Power Automate desktop flows to optimize citizen developer training & certification processes.
video
American Red Cross
A training specialist used Power Apps to digitize the process for First Aid and CPR instructors to order supplies.
customer story
Armanino
Armanino used Power Apps connected to Azure SQL to build workspace scheduling solution that helps manage office space for its agile workforce.
customer story
Arriva London
Mobile Power Apps were created to digitize the process for repairing buses and measuring operational performance.
customer story
Autoglass (part of Belron group)
Over 40 Power Apps solutions created, including apps for field technicians, an internal leadership conference, and more. The apps connect to Microsoft Dataverse and SharePoint.
customer story
Blackmores
A team of full stack developers used Dynamics 365 and Power Platform, along with Microsoft Dataverse, to consolidate and unify several systems. Includes apps for coaching sales staff, managing vendors, and more.
customer story
C.H. Robinson
Power Apps canvas apps and Power BI reports embedded in Dynamics 365 are used to capture rich customer information and gain insights on sales opportunities. Built by partner PowerObjects.
customer story
Capitol Records
Capitol Records migrated an old Infopath solution to a modern experience using Power Apps and Power Automate. It used for managing the schedule for new releases.
MBAS presentation
Chevron
Chevron has built a scaled up Center of Excellence with robust governance processes enabling hundreds of makers to build thousands of apps.
customer story
City of Kobe
Multiple solutions built to respond to the COVID crisis – to provide status on special cash payments and provide information via chatbots and dashboards. Uses Power Apps portals, Power Automate, Power Virtual Agents, and Power BI.
MBAS presentation

Coca-Cola Bottling Company United

Power Automate desktop flows were used to automate complex back-end processes for managing vending machines cartridge replacements.

customer story
Custom Air Products and Services
Power Platform solution built by a citizen developer, Rebecca Sackett, is used to track the entire lifecycle of HVAC units from “cradle to crate” as they pass through the manufacturing process.
MBAS presentation
Ecolab
Ecolab leveraged Power Platform integrated with Dynamics 365, Azure, and Microsoft 365 to build “The Hub” – a unified app for managing core sales and service processes.
customer story
Electrolock
Electrolock is a premiere provider of insulation products and solutions for the manufacturing industry. They partnered with Microsoft Gold Partner Confluent to build an inventory management solution using Power apps, Power Automate and Microsoft Dataverse.
customer story
Eneco Group
Power Apps solution connected to SharePoint Online to create a customized room finder experience in Eneco’s state of the art headquarters building in Rotterdam.
customer story
Environment Canterbury
Projects for managing the regions freshwater and natural resources are tracked using Power Apps, Power Automate and Power BI, include key milestones and long-term outcomes.
customer story
G&J Pepsi
G&J Pepsi has digitally transformed their organization with Power Apps, Power Automate and Power BI, equipping nearly 900 field personnel with mobile apps that have saved the organization over $1.5 million.
MBAS presentation
GSK
GSK has seen rapid viral adoption of the Power Platform through a community of makers that has grown to nearly 3000 people across 47 countries. Building solutions for improving safety, tracking manufacturing processes, and more.
customer story
Hawkary Pharmaceuticals
Pharmaceutical sales and marketing manager in Iraq used Power Apps, Power Automate and Power BI to collect daily reports from medical sales representatives and generate reports for insights and analysis.
customer story
Hexion
Sales staff use a Power Apps canvas app with AI Builder capabilities to scan business cards at events. Data is integrated into Microsoft Dynamics 365 and Dataverse. In addition, 80+ Power Automate flows are used to automate several business processes.
customer story
IKEA Sweden
Power Apps model-driven apps are used to manage in-store kitchen sales appointments, B2B sales pipeline, and speed up customer support requests. Built by Microsoft Gold Partner Capgemini.
customer story
illimity Bank
lllimity, a young and innovative bank in Italy, automated the approval of special employee benefits using Power Automate. This turned a complex process into a hassle free experience with significant cost savings.
customer story
Integrated Power Services (IPS)
IPS transformed machine repair processes from paper to digital with a suite of Power Apps that run on ruggedized tablets used by technicians on the factory floor.
MBAS presentation - bottom-up innovation
Inter Pipeline
Presentation at the MBAS 2019 conference highlights the Inter Pipeline IT low-code strategy that includes bottom up innovation with strong collaboration between IT teams and business units.
customer story
Island Council of Tenerife
Coordinators for the Ansina program that promotes health and wellness in the community have used Power Apps embedded as a custom form in SharePoint to manage hundreds of events.
customer story
Kelly Roofing
Power Apps mobile app used to capture photos and status updates at job sites. Integrated with Microsoft Dynamics 365, Dataverse, SharePoint and Teams.
customer story
Leonard Cheshire
Care workers use Power Apps canvas apps and model-driven apps, along with Dynamics 365, to manage health care for people with disabilities.
customer story
Leonardo Global Solutions
Power Apps used to manage multi-stage inspection process to ensure adherence against facility management guidelines for canteens, cleaning, green areas, and more.
video
London Heathrow Airport
From security guard to IT User Adoption Specialist, Samit Saini has built apps that improve the passenger experience at Heathrow airport. He has trained a community of super users who are now building apps and digitizing business processes at Heathrow.
Ignite presentation with demo
Metro Bank
A Power Apps tablet app connected to Dynamics 365 is used to welcome customers and manage the appointment experience when the visit the bank.
customer story
Microsoft Account Planning
Global sales and marketing organization digitally transforms the account planning process for thousands of enterprise accounts using a Power Apps canvas app, Power Automate and Power BI connected to Dataverse.
customer story
Microsoft HR
Mobile suite of apps deployed to all Microsoft employees for viewing employee news, people profiles, global holidays, reporting vacation time, sending kudos and more.
Intelligent launch assistant
Microsoft Operations
“Citizen developers within Microsoft built an “Intelligent Launch Assistant” that lets release managers quickly define the scope of a launch, document change requests, track issues and risks, and more.”
customer story
North State Grocery
North State Grocery partnered with SkyLite Systems to streamline the process for managing incoming customer requests for new products in grocery stores. This was built as a SharePoint custom form using Power Apps.
customer story
Partners In Health
Gift officers use Power Apps to review donations and drive follow up actions. Power BI dashboards are used to gain insights on the donation process.
customer story
PayPal
PayPal uses Microsoft Teams for employees to collaborate. They’re creating a Power Apps and Power BI solution to manage the list of all portfolios and programs which will be deeply integrated with Teams.
customer story
Pinnacle Group
Citizen developer built 14+ Power Apps connected to SharePoint to conduct safety audits, centralize profit center listings, manage innovation ideas, and more.
customer story
Priceline stores (Australian Pharmaceutical Industries)
James Matson shares his journey as a professional developer adopting low code technologies to optimize retail store operations.
customer story
R3 Retail Development
Family-owned small business now runs their business on the Power Platform, offering a customized app for complex project management tasks in retail installation projects.
MBAS presentation
Regal Beloit
Sales teams use a mobile Power Apps solution to streamline the process for documenting cost savings and sending proposals for approval. The app was built by a Marketing Manager.
customer story
Reliable Electric
Digitization of complex work order estimation process for custom electrical projects in high-end homes.
customer story
Schlumberger
Schlumberger has a robust Center of Excellence with hundreds of apps, flows and dashboards built across several business units. The apps are used for managing the response to COVID, tracking fitness activities, managing promotion evaluations, executive feedback, and more.
customer story
Seattle Visiting Nurses Association (SVNA)
Seattle Visiting Nurses Association transformed their vaccine delivery process so that patients, nursing staff and admin staff could safely deliver flu vaccinations using Microsoft Dataverse, Power Apps, and Power Automate.
customer story
SNCF
SNCF started with a grassroots app development effort and now have hundreds of Power Apps in production. They’ve built a company-wide center of excellence to enable thousands on the Power Platform.
customer story
Standard Bank
Standard Bank has created a center of excellence focused on Microsoft Power Platform and Microsoft 365. Their driving principle –“apps built by business for business”.
MBAS presentation
Swiss Federal Railway (SBB)
The Rapid Solution Unit modernized over 200 forms by recreating them with Power Apps. Scenarios include supply chain management, HR, finance, cargo management, and more.
video
Tacoma Public Schools
Lauren Taylor, Principal at Manitou Public Elementary used Power Apps, Power Automate and Power BI to create solutions for managing student reading assessments, return to school approvals, and more. Apps and dashboards run embedded in Microsoft Teams.
blog post
Team Rubicon
Team Rubicon uses Power Apps to manage complex operations from reconnaissance of disaster sites to execution of support efforts. They also use Power Apps Portals to recruit and train volunteers.
customer story
Telstra
Field technicians and managers use 70+ tools for daily operations. Includes Power Apps, Power Automate and Power BI. The Power Platform solutions are led by a citizen developer who is now project owner for the PowerFactory Center of Excellence initiative.
customer story
T-Mobile
Teams and executives track use Power Platform with Microsoft Dataverse to track approvals for all company-wide initiatives. T-Mobile has also setup a community of champions building Power Platform solutions across multiple business units.
customer story
Total Solar (France)
Total Solar has used Power Apps, Power Automate and Power BI, along with Microsoft teams to replace spreadsheets and centralize the management of projects from around the globe.
customer story - Power Apps
Toyota
Toyota has a robust Power Apps center of excellence to enable makers across the organization to build solutions. This includes field engineers using Power Apps and Power Automate to manage approvals.
customer story
TransAlta
Power Apps solution that connects to several backend services is used for resource planning and effective decision making.
customer story
Virgin Atlantic
The IT Lite Team delivers quick wins for business units –apps for managing VIP customers, compliance audits, cargo delivery, and more. Plus, an admin app built in Power Apps to manage the Power Apps footprint in the organization.
customer story
Visiting Nurse Service & Hospice of Suffolk (VNSHS)
Power Automate used to optimize complex backend processes for tracking and communication between care providers for 90k visits per year.

 

Customer Story Videos

For short customer story videos that highlight the scenarios and impact they have on organizations and individuals, you can view these links:

Customer Showcase Playlist
American Red Cross
Arriva London
Autoglass (part of Belron group)
Brian Dang
G&J Pepsi
London Heathrow Airport
SNCF
Sterling Bank Nigeria
Tacoma Public Schools
Tacoma Public Schools – Lauren Taylor
Telstra
T-Mobile
Virgin Atlantic

 

Customer Presentations

For longform presentations by customers at conferences including Microsoft Business Applications Summit, Microsoft Ignite, and other events, view videos from this gallery:

#LessCodeMorePower—and why it helps up-level ANY career
#LessCodeMorePower – Panel discussion
Aioi Nissay drives business process automation with Power Automate UI Flows to optimize citizen developer training
Aioi Nissay Dowa Insurance
Blackmores uses low-code and code-first solutions to drive digital transformation with the Power Platform
Blackmores

Chevron

Chevron – Center of Excellence
Coca-Cola United uses Power Automate RPA to automate legacy processes
Coca-Cola United

Custom Air Products
MBAS 2020: Ecolab - Sales and service transformation with Microsoft Power Platform
Ecolab
EY picks Microsoft Power Platform to digitize complex enterprise scenarios
EY
G&J Pepsi
G&J Pepsi
illimity Bank uses Power Automate to manage approvals and reduce cost
Illimity Bank

Inter Pipeline – Bottom-up innovation

Inter Pipeline – Business Solutions
Microsoft
Microsoft Account Planning
Nestlé Waters uses Power Apps to digitize operations at their manufacturing facility
Nestlé Waters

Non profits

Regal Beloit
Watch this webinar to learn how Microsoft Power Platform is helping a new breed of developers create the solutions they want. Discover how IT teams are responding to a growing excitement around low-code development in their organizations.
Schlumberger – Drive Business Results
Building and launching low-code applications quickly with Power Apps can help your organization become more productive and agile. Watch this webinar for strategies on how to get leaders in your organization on board with using Power Apps.
Schlumberger – Get your Business on Board

Standard Bank
Sterling Bank creates a Citizen Developer Academy and uses Microsoft Power Platform to digitize manual processes
Sterling Bank

Swiss Federal Railway (SBB)
Telstra uses Microsoft Power Platform and Teams to boost field technician productivity
Telstra
T-Mobile uses Microsoft Power Platform to manage approvals for new customer initiatives
T-Mobile

 

Related links

You can find more stories in these locations:

Microsoft Business Applications Summit (MBAS)

Power Champions blog post

Search all global Power Apps customer success stories

30 stories in 60 minutes – podcast