Wipro Technologies - Wipro Visits Solution
Wipro Visits Solution helps in enabling service agents/engineers to accept visit requests, view customer location for visit, update tasks, take post service photo, take customer signatures and ability to successfully close on any transaction for service. This solution also provides solution for visits allocation based on service area as needed. Visits Solution also provides flexibility to create product/parts replacement request that could be integrated to back end systems for final processing with status update available on app.
This solution can be used for any industry where is there to need to provide installations, service, conduct site surveys or perform certain actions and provide status updates.
For e.g. most popular example would be in case of manufacturing industry to service any consumer durables like AC , refrigerator servicing. It can used by Medical representative as well trying to fix a medical equipment in B2B or B2C scenario.
Following are the solution benefits:
- Intuitive UI for Users
- Ability to accept and provide status updates
- Document tasks and mark completion
- Easy identification of critical visits
- Help and Support documents available to assist
- Ability to raise Product/Parts request
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