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Tata Consultancy Services Ltd - Instant Pulse by Tata Consultancy Services Ltd

Instant Pulse App by Tata Consultancy Services Ltd. is a feedback gathering application. It is intended to be used by end customer in hospitality industry to register feedback on a specific service. The app will be deployed on a handheld device at the reception. The feedback questions in the survey can be easily configured to meet specific needs.

Customer experience is of paramount importance in any industry and more so for the businesses in hospitality domain. It is imperative to collect candid feedback from end customer in a very efficient and non-intrusive way. The actual feedback and the analytics surrounding it goes a long way in improving the business services and retaining the hard-earned customer base.

Instant Pulse App by Tata Consultancy Services Ltd is an instant feedback gathering application. It has a very easy to use interface for the business users to configure feedback questions for a survey in matter of minutes. There can be multiple active surveys to deal events or campaigns or offers running in parallel. The built-in analytics developed using PowerBI provides actionable insights on customer sentiments.  

The Instant Pulse App is intended to be hosted on a handheld device at the reception. The end customers would register their feedback using the app. They may do so by remaining anonymous or by providing personal details. The app is built on top of Dynamics 365 CE. The insights from the survey can be easily integrated with Dynamics 365 for Sales and Marketing to cross sell and up sell as well as Dynamics 365 for Customer Service to improve the services.

All put together, Instant Pulse application provides an instant, immersive and non-intrusive interface for the end customer to register their candid feedback and valuable tool for the business to improve their customer service and expand the business. 

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