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Norwegian bank delivers streamlined, personalized customer experiences with Dynamics 365

SpareBank 1, SR-Bank aims to provide closer, more personalized customer experiences than larger, multinational banks. So, to maintain a 360-degree customer record that is accessible throughout the organization, SpareBank 1 SR-Bank has extended its evolving customer engagement platform with Microsoft Dynamics 365 Customer Service and Unified Interface.

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Microsoft Power Platform: Learning Resources

As members of the Power CAT team driving customer success and adoption, we often get asked for a summary of resources to share with customers on their Power Platform journey. This blog post includes a set of links we’ve curated to help novice, intermediate and advanced users as they take this journey with us.

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City of Kobe – Supporting citizens with Microsoft Power Platform

Kobe is a city in Japan 300 miles west of Tokyo. With the spread of COVID-19, the city faced critical challenges that needed an immediate response. In this blog post, we describe how they used Power Apps, Power Automate, Power Virtual Agents, Power BI and Common Data Service to rapidly build solutions that enabled the city to respond to the crisis.

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Microsoft transforms sales planning process using the Power Platform

In this post we look at how the Microsoft Worldwide Global Sales and Marketing Operations organization (WW GSMO) used the Power Platform to digitally transform the account planning process for thousands of enterprise accounts covering an annual $80+ billion book of business. The solution uses Power Apps, Power Automate, Power BI, Common Data Service, Azure SQL, Office 365, Microsoft Stream, LinkedIn, Dynamics 365 and Azure workloads.

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