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Microsoft Power Platform Stories

This post contains a set of Power Platform stories curated by the Power CAT team.

These stories showcase the ingenuity of individuals and organizations that have adopted low-code and Microsoft Power Platform along with Microsoft 365, Azure, and Dynamics 365 to digitally transform their business.

From citizen developers with no formal programming background to seasoned “pro-devs” and partners with decades of software experience to IT pros managing cloud services and infrastructure, individuals across a wide range of experience and industries are building apps, flows, dashboards, and chatbots for their teams and organizations. Several have also setup a Center of Excellence and are cultivating communities of makers to further expand low code development throughout the organization. We hope these stories serve as inspiration for you as you embark on your own low-code journey with Microsoft Power Platform.

Navigating stories in this post

You can navigate directly to: All stories | All videos | All presentations. The stories in these lists are organized alphabetically by customer name.

At the bottom of the page is a curated index with representative stories organized by different categories:

  • Industry – Education, Financial Services, Healthcare, Manufacturing, Media & Communications, Retail, Government, Non-profit, and more
  • Maker persona – Citizen development, Pro-devs, IT-Pros, Partners
  • Technology used – Dataverse, Power Automate RPA, Power BI, Power Virtual Agents, Teams integration, SQL, SharePoint, and more
  • Other categories – Organizations with a Power Platform Center of Excellence (CoE)

*NEW* Announcing: Real-world Story Sessions at Microsoft Business Applications Summit

Every year, the Power CAT team hosts a series of customer story presentations at the Microsoft Business Applications (MBAS) event. View a summary of this year’s sessions at https://aka.ms/MBAS-Stories. To view these directly in the MBAS catalog, go here.

 

All Stories (A-Z)

customer story
ADH Clinic
Small business owner transitioned from paper to digital, enabling her to stay open and continue delivering treatments during the COVID-19 pandemic. The solution includes Microsoft Bookings, Forms, Power Apps, Power Automate and Dataverse.
customer story
Aioi Nissay Dowa Insurance
Aioi Nissay Dowa Insurance, Japan’s largest insurance company, used Power Automate desktop flows to optimize citizen developer training & certification processes.
video
American Red Cross
A training specialist used Power Apps to digitize the process for First Aid and CPR instructors to order supplies.
customer story
Armanino
Armanino used Power Apps connected to Azure SQL to build workspace scheduling solution that helps manage office space for its agile workforce.
customer story
Arriva London
Mobile Power Apps were created to digitize the process for repairing buses and measuring operational performance.
customer story
Autoglass (part of Belron group)
Over 40 Power Apps solutions created, including apps for field technicians, an internal leadership conference, and more. The apps connect to Microsoft Dataverse and SharePoint.
customer story
Blackmores
A team of full stack developers used Dynamics 365 and Power Platform, along with Microsoft Dataverse, to consolidate and unify several systems. Includes apps for coaching sales staff, managing vendors, and more.
customer story
C.H. Robinson
Power Apps canvas apps and Power BI reports embedded in Dynamics 365 are used to capture rich customer information and gain insights on sales opportunities. Built by partner PowerObjects.
customer story
Capitol Records
Capitol Records migrated an old Infopath solution to a modern experience using Power Apps and Power Automate. It used for managing the schedule for new releases.
MBAS presentation
Chevron
Chevron has built a scaled up Center of Excellence with robust governance processes enabling hundreds of makers to build thousands of apps.
customer story
City of Kobe
Multiple solutions built to respond to the COVID crisis – to provide status on special cash payments and provide information via chatbots and dashboards. Uses Power Apps portals, Power Automate, Power Virtual Agents, and Power BI.

customer story
Coca-Cola Bottling Company United

Power Automate desktop flows were used to automate complex back-end processes for managing vending machines cartridge replacements.
customer story | video | MBAS presentation
customer story
Custom Air Products and Services
Power Platform solution built by a citizen developer, Rebecca Sackett, is used to track the entire lifecycle of HVAC units from “cradle to crate” as they pass through the manufacturing process.
customer story
Cancer Research UK
Microsoft Power Platform, SharePoint Online, and Teams was adopted to help accelerate fundraising opportunities and advance cancer research. Apps built for procurement, connecting research teams, and helping patients find cutting-edge trials.

customer story
Degrees of Change

Degrees of Change provides underrepresented youth equitable access to education. Using Microsoft Power Platform, including Dataverse, they built several apps that have helped them go paperless, enabling them to improve a yearly application scoring process, and serve more students, more effectively.
customer story
MBAS presentation
Ecolab
Ecolab leveraged Power Platform integrated with Dynamics 365, Azure, and Microsoft 365 to build “The Hub” – a unified app for managing core sales and service processes.
customer story
Electrolock
Electrolock is a premiere provider of insulation products and solutions for the manufacturing industry. They partnered with Confluent to build an inventory management solution using Power apps, Power Automate and Microsoft Dataverse.
customer story
Eneco Group
Power Apps solution connected to SharePoint Online to create a customized room finder experience in Eneco’s state of the art headquarters building in Rotterdam.
customer story
Environment Canterbury
Projects for managing the regions freshwater and natural resources are tracked using Power Apps, Power Automate and Power BI, include key milestones and long-term outcomes.
customer story
EY
EY implemented a complex digital solution to enable banks to manage the Paycheck Protection Program (PPP) during the COVID-19 pandemic. The solution uses Power Apps, Power Automate, Dataverse, with integration into Azure and several third party services.

customer story
FortisAlberta

FortisAlberta won a Canadian Safety Technology Award for this Microsoft Power Platform solution. To more efficiently document Injury Prevention Plans (IPPs), they transitioned away from paper forms to using Power Apps and Power BI. Solution built by Fidelity Factory.
customer story
customer story
G&J Pepsi
G&J Pepsi has digitally transformed their organization with Power Apps, Power Automate and Power BI, equipping nearly 900 field personnel with mobile apps that have saved the organization over $1.5 million.

customer story
Giant Eagle

Giant Eagle is one of the nation’s largest food, fuel, and pharmacy retailers and distributors. With Microsoft Power Platform, the company has harnessed its innovative spirit to produce solutions that have increased productivity, reduced costs, and made for more engaged team members.
customer story
MBAS presentation
GSK
GSK has seen rapid viral adoption of the Power Platform through a community of makers that has grown to nearly 3000 people across 47 countries. Building solutions for improving safety, tracking manufacturing processes, and more.
customer story
Hawkary Pharmaceuticals
Pharmaceutical sales and marketing manager in Iraq used Power Apps, Power Automate and Power BI to collect daily reports from medical sales representatives and generate reports for insights and analysis.
customer story
Hexion
Sales staff use a Power Apps canvas app with AI Builder capabilities to scan business cards at events. Data is integrated into Microsoft Dynamics 365 and Dataverse. In addition, 80+ Power Automate flows are used to automate several business processes.
customer story
IKEA Sweden
Power Apps model-driven apps are used to manage in-store kitchen sales appointments, B2B sales pipeline, and speed up customer support requests. Built by Microsoft Gold Partner Capgemini.
customer story
illimity Bank
lllimity, a young and innovative bank in Italy, automated the approval of special employee benefits using Power Automate. This turned a complex process into a hassle free experience with significant cost savings.
customer story
Integrated Power Services (IPS)
IPS transformed machine repair processes from paper to digital with a suite of Power Apps that run on ruggedized tablets used by technicians on the factory floor. Built by Confluent.
MBAS presentation - bottom-up innovation
Inter Pipeline
Presentation at the MBAS 2019 conference highlights the Inter Pipeline IT low-code strategy that includes bottom up innovation with strong collaboration between IT teams and business units.
customer story
Island Council of Tenerife
Coordinators for the Ansina program that promotes health and wellness in the community have used Power Apps embedded as a custom form in SharePoint to manage hundreds of events. Built by Intelequia.
customer story
Kelly Roofing
Power Apps mobile app used to capture photos and status updates at job sites. Integrated with Microsoft Dynamics 365, Dataverse, SharePoint and Teams. Built by PowerObjects.
customer story
Leonard Cheshire
Care workers use Power Apps canvas apps and model-driven apps, along with Dynamics 365, to manage health care for people with disabilities. Built by QUANTIQ.
customer story
Leonardo Global Solutions
Power Apps used to manage multi-stage inspection process to ensure adherence against facility management guidelines for canteens, cleaning, green areas, and more. Built by NTT Data.
video
London Heathrow Airport
From security guard to IT User Adoption Specialist, Samit Saini has built apps that improve the passenger experience at Heathrow airport. He has trained a community of super users who are now building apps and digitizing business processes at Heathrow.

customer story
London’s Air Ambulance Charity

The life-saving charity treats an average of five patients every day. They partnered with Intelogy to build a suite of checklist apps that have replaced the existing paper-based processes. The solutions use Power Apps, Power Automate, Power BI and Dataverse.
Ignite presentation with demo
Metro Bank
A Power Apps tablet app connected to Dynamics 365 is used to welcome customers and manage the appointment experience when the visit the bank.

customer story
Miami Dolphins

The Miami Dolphins, well known for football, also own Hard Rock Stadium, which hosts a wide range of sports and entertainment events. To free its service agents from repeatedly answering routine questions, the organization used Microsoft Power Virtual Agents to build a chatbot that’s now available at all times on its web properties.
customer story
customer story
Microsoft Account Planning
Global sales and marketing organization digitally transforms the account planning process for thousands of enterprise accounts using a Power Apps canvas app, Power Automate and Power BI connected to Dataverse.
customer story
Microsoft HR
Mobile suite of apps deployed to all Microsoft employees for viewing employee news, people profiles, global holidays, reporting vacation time, sending kudos and more.
Intelligent launch assistant
Microsoft Operations
“Citizen developers within Microsoft built an “Intelligent Launch Assistant” that lets release managers quickly define the scope of a launch, document change requests, track issues and risks, and more.”
customer story
North State Grocery
North State Grocery partnered with SkyLite Systems to streamline the process for managing incoming customer requests for new products in grocery stores. This was built as a SharePoint custom form using Power Apps.
customer story
Office Depot
Office depot saved hundreds of thousands of dollars by rapidly creating multiple Power Apps solutions that run embedded in Teams. An example is the Payroll Action Form app that replaced a fax process and resulted in faster and more accurate payments to associates.
customer story
Partners In Health
Gift officers use Power Apps to review donations and drive follow up actions. Power BI dashboards are used to gain insights on the donation process.
customer story
PayPal
PayPal uses Microsoft Teams for employees to collaborate. They’re creating a Power Apps and Power BI solution to manage the list of all portfolios and programs which will be deeply integrated with Teams.
customer story
Pinnacle Group
Citizen developer built 14+ Power Apps connected to SharePoint to conduct safety audits, centralize profit center listings, manage innovation ideas, and more.
customer story
Priceline stores (Australian Pharmaceutical Industries)
James Matson shares his journey as a professional developer adopting low code technologies to optimize retail store operations.


QuoteWizard
QuoteWizard used Microsoft Power Platform and Power Automate to build an automated, AI-powered ticket routing system to match tickets with the right talent at the right time. This has helped the company improve efficiency, hone its competitive edge, and deliver a better employee experience.

customer story
R3 Retail Development
Family-owned small business now runs their business on the Power Platform, offering a customized app for complex project management tasks in retail installation projects. Built by Confluent.
MBAS presentation
Regal Beloit
Sales teams use a mobile Power Apps solution to streamline the process for documenting cost savings and sending proposals for approval. The app was built by a Marketing Manager.
customer story
Reliable Electric
Digitization of complex work order estimation process for custom electrical projects in high-end homes.
customer story
San Diego Workforce Partnership
Using Microsoft Teams, a website chatbot built with Power Virtual Agents, and omnichannel capabilities within Dynamics 365 Customer Service, Workforce Partnership employees have been able to increase remote collaboration and engage with more people in need of support.
customer story
Schlumberger
Schlumberger has a robust Center of Excellence with hundreds of apps, flows and dashboards built across several business units. The apps are used for managing the response to COVID, tracking fitness activities, managing promotion evaluations, executive feedback, and more.
customer story
Seattle Visiting Nurses Association (SVNA)
Seattle Visiting Nurses Association transformed their vaccine delivery process so that patients, nursing staff and admin staff could safely deliver flu vaccinations using Microsoft Dataverse, Power Apps, and Power Automate. Built by Signetic.
customer story
SNCF
SNCF started with a grassroots app development effort and now have hundreds of Power Apps in production. They’ve built a company-wide center of excellence to enable thousands on the Power Platform.
customer story
Standard Bank
Standard Bank has created a center of excellence focused on Microsoft Power Platform and Microsoft 365. Their driving principle –“apps built by business for business”.
MBAS presentation
Swiss Federal Railway (SBB)
The Rapid Solution Unit modernized over 200 forms by recreating them with Power Apps. Scenarios include supply chain management, HR, finance, cargo management, and more.
video
Tacoma Public Schools
Lauren Taylor, Principal at Manitou Public Elementary used Power Apps, Power Automate and Power BI to create solutions for managing student reading assessments, return to school approvals, and more. Apps and dashboards run embedded in Microsoft Teams.
blog post
Team Rubicon
Team Rubicon uses Power Apps to manage complex operations from reconnaissance of disaster sites to execution of support efforts. They also use Power Apps Portals to recruit and train volunteers.
customer story
Telstra
Field technicians and managers use 70+ tools for daily operations. Includes Power Apps, Power Automate and Power BI. The Power Platform solutions are led by a citizen developer who is now project owner for the PowerFactory Center of Excellence initiative.
customer story
T-Mobile
Teams and executives track use Power Platform with Microsoft Dataverse to track approvals for all company-wide initiatives. T-Mobile has also setup a community of champions building Power Platform solutions across multiple business units.
customer story
Total Solar (France)
Total Solar has used Power Apps, Power Automate and Power BI, along with Microsoft teams to replace spreadsheets and centralize the management of projects from around the globe.
customer story - Power Apps
Toyota
Toyota has a robust Power Apps center of excellence to enable makers across the organization to build solutions. This includes field engineers using Power Apps and Power Automate to manage approvals.
customer story
TransAlta
Power Apps solution that connects to several backend services is used for resource planning and effective decision making.
customer story
University of Oxford
The world-renowned university, which teaches 25,000 students every year, has created a range of easy-to-use Power Apps solutions. These includes apps that handle course fees, funding applications, assigning colleges, childcare services for staff, and more.
customer story
Virgin Atlantic
The IT Lite Team delivers quick wins for business units –apps for managing VIP customers, compliance audits, cargo delivery, and more. Plus, an admin app built in Power Apps to manage the Power Apps footprint in the organization.
customer story
Visiting Nurse Service & Hospice of Suffolk (VNSHS)
Power Automate used to optimize complex backend processes for tracking and communication between care providers for 90k visits per year.


ZF Group

Hundreds of makers at ZF Group are digitizing excel and paper-based processes with Power Apps, Power Automate, Power BI and Dataverse for Teams. Solutions include – performance reviews, turnover tracking, improving teamwork, and more.

 

Customer Story Videos

For short customer story videos that highlight the scenarios and impact they have on organizations and individuals, you can view these links:

Customer Showcase Playlist
American Red Cross
Arriva London
Autoglass (part of Belron group)
Brian Dang
G&J Pepsi
London Heathrow Airport
Office Depot
SNCF
Sterling Bank Nigeria
Tacoma Public Schools
Tacoma Public Schools – Lauren Taylor
Telstra
T-Mobile
Virgin Atlantic

 

Customer Presentations

For longform presentations by customers at conferences including Microsoft Business Applications Summit, Microsoft Ignite, and other events, view videos from this gallery:

#LessCodeMorePower—and why it helps up-level ANY career
#LessCodeMorePower – Panel discussion
Aioi Nissay drives business process automation with Power Automate UI Flows to optimize citizen developer training
Aioi Nissay Dowa Insurance
Blackmores uses low-code and code-first solutions to drive digital transformation with the Power Platform
Blackmores

Chevron

Chevron – Center of Excellence
Coca-Cola United uses Power Automate RPA to automate legacy processes
Coca-Cola United

Custom Air Products
MBAS 2020: Ecolab - Sales and service transformation with Microsoft Power Platform
Ecolab
EY picks Microsoft Power Platform to digitize complex enterprise scenarios
EY
G&J Pepsi
G&J Pepsi
illimity Bank uses Power Automate to manage approvals and reduce cost
Illimity Bank

Inter Pipeline – Bottom-up innovation

Inter Pipeline – Business Solutions
Microsoft
Microsoft Account Planning
Nestlé Waters uses Power Apps to digitize operations at their manufacturing facility
Nestlé Waters

Non profits

Regal Beloit
Watch this webinar to learn how Microsoft Power Platform is helping a new breed of developers create the solutions they want. Discover how IT teams are responding to a growing excitement around low-code development in their organizations.
Schlumberger – Drive Business Results
Building and launching low-code applications quickly with Power Apps can help your organization become more productive and agile. Watch this webinar for strategies on how to get leaders in your organization on board with using Power Apps.
Schlumberger – Get your Business on Board

Standard Bank
Sterling Bank creates a Citizen Developer Academy and uses Microsoft Power Platform to digitize manual processes
Sterling Bank

Swiss Federal Railway (SBB)
Telstra uses Microsoft Power Platform and Teams to boost field technician productivity
Telstra
T-Mobile uses Microsoft Power Platform to manage approvals for new customer initiatives
T-Mobile

 

Story index

This is a curated representative set of stories organized by different categories.

By Industry:

Automotive Toyota | ZF Group
Education Tacoma Public Schools | University of Oxford | University of Wisconsin-Madison
Financial Services Aioi Nissay Dowa Insurance | Hanover Insuranceillimity Bank | PayPal | QuoteWizard | Standard Bank
Healthcare Seattle Visiting Nurses Association (SVNA) | Novo Nordisk
Manufacturing Custom Air Products | Electrolock | Hexion | Kajima Corporation | Regal Beloit | Rockwell Automation | Toyota
Media & Communications Capitol Records | Telstra | T-Mobile
Government City of Kobe | City of Ottawa | Environment Canterbury | Island Council of Tenerife
Retail Blackmores | Coca-Cola Bottling Company United | G&J Pepsi | H&M | Office Depot | R3 Retail Development | Priceline stores | IKEA Sweden
Professional Services Ecolab | EY | IPS | Pinnacle Group | Reliable Electric
Energy Chevron | Eneco Group | Inter Pipeline | Schlumberger
Travel, Transport, and Hospitality Arriva London | London Heathrow Airport | SNCF| Swiss Federal Railway | WestJet Airlines
Non-profit American Red Cross | Cancer Research UK | Degrees of ChangeLondon’s Air Ambulance CharityPartners In Health | San Diego Workforce Partnership
Public Utilities Eskom| FortisAlberta

 

 

By Persona – who built the solution:

Note: “Partner” refers to an implementation partner, systems integrator, or ISV, i.e. a third party vendor that is not an employee of the customer organization. See the customer story for the name of the partner organization.

Citizen development American Red Cross | Aioi Nissay Dowa Insurance | Custom Air ProductsDegrees of ChangeEskom | London Heathrow Airport | Pinnacle Group | Reliable Electric | Schlumberger | H&M | Hawkary Pharmaceuticals | Tacoma Public Schools | Telstra | Toyota |University of Wisconsin-Madison | ZF Group
Pro-dev Priceline stores | Blackmores | City of Ottawa | EY | Microsoft Account Planning | Novo Nordisk | Schlumberger | Inter Pipeline | T-Mobile | SNCF | Western States Caterpillar
IT Pros Cancer Research UK | G&J Pepsi | Hexion | illimity Bank | Standard Bank | University of Oxford
Partner C.H. Robinson | Coca-Cola Bottling Company United | Electrolock | Eneco Group | Environment Canterbury | FortisAlberta | IKEA Sweden | IPS | Island Council of Tenerife| Kelly RoofingLondon’s Air Ambulance Charity | R3 Retail Development | Seattle Visiting Nurses Association (SVNA) |

 

By Technologies used

Note: Power Apps and Power Automate cloud flows are included in almost all the stories in the lists above, and therefore have not been added as explicit sections here.

Power Automate RPA Aioi Nissay Dowa Insurance | ChemoursCoca-Cola Bottling Company United | Hanover Insurance | Pembina | T-Mobile
Power BI EY | Fortis Alberta | Metro Bank | Microsoft Account Planning | Novo Nordisk | G&J Pepsi | Schlumberger | Seattle Visiting Nurses Association (SVNA) | Tacoma Public Schools
| Telstra
Power Virtual Agents City of Kobe | City of Ottawa | San Diego Workforce Partnership | WestJet Airlines | T-Mobile
Dataverse ADH Clinic | Arriva London | BlackmoresDegrees of ChangeEcolab | Electrolock | EYLondon’s Air Ambulance CharityMicrosoft Account Planning | Novo Nordisk | R3 Retail Development | IKEA Sweden | Seattle Visiting Nurses Association (SVNA)
SharePoint Custom Air Products | Eneco Group | London Heathrow Airport | Pinnacle Group | Island Council of Tenerife | Schlumberger | Standard Bank |
Tacoma Public Schools | Telstra
SQL Armanino | Environment Canterbury | FortisAlberta | G&J Pepsi |Microsoft Account Planning | Reliable Electric | IPS | SNCF
Teams integration Cancer Research UK | Novo Nordisk | Office Depot | Schlumberger | Tacoma Public SchoolsTelstra | WestJet Airlines ZF Group
Dynamics 365 integration Blackmores | C.H. Robinson | Ecolab | Hexion | Metro Bank | Microsoft Account Planning | IKEA Sweden
Azure integration Blackmores | City of Ottawa | Coca-Cola Bottling Company United | Ecolab | EY | FortisAlberta | G&J Pepsi | Metro Bank | IKEA Sweden
Microsoft Forms integration Cancer Research UK | Toyota
Microsoft Bookings integration ADH Clinic
Power Apps portals City of Kobe | EY | MagnaNovo Nordisk | Team Rubicon
AI Builder DWF Law | QuoteWizard

 

Other categories

Center of Excellence Accenture | Chevron | H&M | London Heathrow Airport | Schlumberger | SNCF | Standard Bank | Telstra | Toyota | Woodside

Related links

Customer stories by industry

Microsoft Business Applications Summit (MBAS)

Power Champions blog post

30 stories in 60 minutes – podcast