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Headshot of article author Aengus Heaney

The next update to Microsoft Dynamics 365 Customer Engagement On-premises is coming in Q2 2021. This release contains major updates to the Unified Interface with improved performance and a host of new and updated usability features. Now is a great time to start planning and preparing to transition to Unified Interface for Model-driven apps from the legacy web client, and to take advantage of these major improvements!

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Headshot of article author Evan Chaki

SpareBank 1, SR-Bank aims to provide closer, more personalized customer experiences than larger, multinational banks. So, to maintain a 360-degree customer record that is accessible throughout the organization, SpareBank 1 SR-Bank has extended its evolving customer engagement platform with Microsoft Dynamics 365 Customer Service and Unified Interface.

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