Microsoft Power Platform Stories
This blog post includes a set of Power Platform stories curated by the Power CAT team. The stories showcase the ingenuity of individuals and organizations that have adopted low-code using Microsoft Power Platform along with Microsoft 365, Azure, and Dynamics 365 to digitally transform their business. We hope these stories serve as inspiration for you as you embark on your own low-code journey with Microsoft Power Platform.
Stories | Videos | Presentations | Index
The curated index at the bottom of the page includes representative stories organized in the following categories:
- Center of Excellence (CoE) – organizations scaling up adoption with a Power Platform CoE
- Fusion Teams – Cross-functional teams collaborating to build impactful solutions
- By industry – Education, Financial Services, Healthcare, Manufacturing, Media & Communications, Retail, Government, Non-profit, and more
- By company size – small, medium, large businesses, and more
- By scenario category – Assets, Customers, Employees, Products/Services, Supply
- By maker persona – Citizen development, Pro-devs, IT-Pros, Partners
- By technology used – Dataverse, Power Automate RPA, Power BI, Power Virtual Agents, Teams integration, SQL, SharePoint, and more
Highlighted stories
Security guard advances career into IT |
Audiologist builds apps for HAPEE program |
IT Pro creates a community of citizen developers |
Citizen developer digitizes manufacturing processes |
Elementary school principal uses Power Apps for reading fluency |
CEO builds apps to streamline operations |
Code-first developer automates complex processes |
Dispatcher builds over forty apps |
See also:
- YouTube playlist with 60+ Power Platform customer story videos
- Power Automate for desktop (RPA) stories
- Professional developers using Power Platform and Azure to go faster
- Real-world story sessions at Microsoft Business Applications Summit
All Stories (A-Z)
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ADH Clinic
Small business owner transitioned from paper to digital, enabling her to stay open and continue delivering treatments during the COVID-19 pandemic. The solution includes Microsoft Bookings, Forms, Power Apps, Power Automate and Dataverse. |
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Aioi Nissay Dowa Insurance
Aioi Nissay Dowa Insurance, Japan’s largest insurance company, used Power Automate desktop flows to optimize citizen developer training & certification processes. |
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American Red Cross
A training specialist used Power Apps to digitize the process for First Aid and CPR instructors to order supplies. |
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Ardent Mills
Ardent Mills operates in more than 40 locations that specialize in flour, quinoa, pulses, and organic & gluten-free products. A citizen developer built several Power Apps solutions that are used daily across all locations. They are adopting Dataverse in their journey to building a paperless state-of-the-art mill. |
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Arm
Arm is a leading semiconductor and software design company headquartered in Cambridge, England. They used the Center of Excellence (CoE) Starter Kit to establish guardrails for managing the platform and form a thriving community of makers. |
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Armanino
Armanino used Power Apps connected to Azure SQL to build workspace scheduling solution that helps manage office space for its agile workforce. |
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Arriva London
Mobile Power Apps were created to digitize the process for repairing buses and measuring operational performance. |
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Autoglass (part of Belron group)
Martin Lee (also known as the “App Man”) created over 40 Power Apps solutions – for field technicians, leadership conferences, and more. The apps connect to Microsoft Dataverse and SharePoint. |
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Blackmores
A team of full stack developers used Dynamics 365 and Power Platform, along with Microsoft Dataverse, to consolidate and unify several systems. Includes apps for coaching sales staff, managing vendors, and more. |
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Call2Recycle
Call2Recycle is a non-profit that helps consumers and over 200 battery product companies keep batteries out of landfills. They partnered with EFOQUS to digitize their sales, finance and operations processes using Dynamics 365. This story describes how they used Power Pages, Power Automate and Power BI to extend their Dynamics 365 system with an external facing portal that facilitates enrollment and training of e-bike retailers. |
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C.H. Robinson
Power Apps canvas apps and Power BI reports embedded in Dynamics 365 are used to capture rich customer information and gain insights on sales opportunities. Built by partner PowerObjects. |
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Capitol Records
Capitol Records migrated an old Infopath solution to a modern experience using Power Apps and Power Automate. It used for managing the schedule for new releases. |
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Centrica
Centrica is an international energy services and solutions company that serves millions of customers in the United Kingdom. Following their early success with Power Platform, they invested further in Microsoft Dataverse and setup a robust Center of Excellence to enable Power Platform adoption at scale. |
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Chevron
Chevron has built a scaled up Center of Excellence with robust governance processes enabling hundreds of makers to build thousands of apps. |
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Choice Aviation
Choice Aviation Services is a US-based international airline cargo company that offers a full range of logistics services. They leveraged Microsoft Power Apps, Power Automate and Power BI to create a one-of-kind logistics system that is setting new standards of efficiency for the industry. |
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City of Kobe
Multiple solutions built to respond to the COVID crisis – to provide status on special cash payments and provide information via chatbots and dashboards. Uses Power Apps portals, Power Automate, Power Virtual Agents, and Power BI. |
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City of Ottawa
City of Ottawa IT used a fusion development approach to deploy an external facing chatbot for citizens and an internal chatbot for employees. The chatbot built using Power Virtual Agents uses Power Automate and custom code to integrate with multiple internal and external systems. |
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Coca-Cola Bottling Company United
Power Automate desktop flows were used to automate complex back-end processes for managing vending machines cartridge replacements. |
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Custom Air Products and Services
Power Platform solution built by a citizen developer, Rebecca Sackett, is used to track the entire lifecycle of HVAC units from “cradle to crate” as they pass through the manufacturing process. |
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Cancer Research UK
Microsoft Power Platform, SharePoint Online, and Teams was adopted to help accelerate fundraising opportunities and advance cancer research. Apps built for procurement, connecting research teams, and helping patients find cutting-edge trials. |
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Degrees of Change
Degrees of Change provides underrepresented youth equitable access to education. Using Microsoft Power Platform, including Dataverse, they built several apps that have helped them go paperless, enabling them to improve a yearly application scoring process, and serve more students, more effectively. |
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Ecolab
Ecolab leveraged Power Platform integrated with Dynamics 365, Azure, and Microsoft 365 to build “The Hub” – a unified app for managing core sales and service processes. |
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Electrolock
Electrolock is a premiere provider of insulation products and solutions for the manufacturing industry. They partnered with Confluent to build an inventory management solution using Power apps, Power Automate and Microsoft Dataverse. |
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Eneco Group
Power Apps solution connected to SharePoint Online to create a customized room finder experience in Eneco’s state of the art headquarters building in Rotterdam. |
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Environment Canterbury
Projects for managing the regions freshwater and natural resources are tracked using Power Apps, Power Automate and Power BI, include key milestones and long-term outcomes. |
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EY |
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FortisAlberta
FortisAlberta won a Canadian Safety Technology Award for this Microsoft Power Platform solution. To more efficiently document Injury Prevention Plans (IPPs), they transitioned away from paper forms to using Power Apps and Power BI. Solution built by Fidelity Factory. customer story |
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G&J Pepsi
G&J Pepsi has digitally transformed their organization with Power Apps, Power Automate and Power BI, equipping nearly 900 field personnel with mobile apps that have saved the organization over $1.5 million. |
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Giant Eagle
Giant Eagle is one of the nation’s largest food, fuel, and pharmacy retailers and distributors. With Microsoft Power Platform, the company has harnessed its innovative spirit to produce solutions that have increased productivity, reduced costs, and made for more engaged team members. |
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GSK
GSK has seen rapid viral adoption of the Power Platform through a community of makers that has grown to nearly 3000 people across 47 countries. Building solutions for improving safety, tracking manufacturing processes, and more. |
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H&M
H&M Group is a Swedish multinational clothing-retail company with more than 5,000 stores in 78 countries. They set up a Center of Excellence (CoE) using the Microsoft Power Platform CoE Starter Kit. As a result, a growing community of citizen developers has created thousands of Power Platform solutions across the company. |
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Hanover Insurance
Business and IT leaders at Hanover Insurance have partnered closely to automate time consuming manual tasks during the underwriting process. They successfully adopted Power Automate for desktop RPA capabilities and built custom apps using Power Apps to drive rapid automation. |
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Hawkary Pharmaceuticals
Pharmaceutical sales and marketing manager in Iraq used Power Apps, Power Automate and Power BI to collect daily reports from medical sales representatives and generate reports for insights and analysis. |
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Hearing Australia
Hearing Australia is Australia’s largest provider of government-funded hearing services, operating in over 170 locations. A citizen developer, in partnership with the IT team, used Power Apps and Dataverse to streamline how Community Engagement Officers, audiologists and operations team collect and track critical program information. |
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Hexion
Sales staff use a Power Apps canvas app with AI Builder capabilities to scan business cards at events. Data is integrated into Microsoft Dynamics 365 and Dataverse. In addition, 80+ Power Automate flows are used to automate several business processes. |
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IKEA Sweden
Power Apps model-driven apps are used to manage in-store kitchen sales appointments, B2B sales pipeline, and speed up customer support requests. Built by Microsoft Gold Partner Capgemini. |
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illimity Bank
lllimity, a young and innovative bank in Italy, automated the approval of special employee benefits using Power Automate. This turned a complex process into a hassle free experience with significant cost savings. |
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Integrated Power Services (IPS)
IPS transformed machine repair processes from paper to digital with a suite of Power Apps that run on ruggedized tablets used by technicians on the factory floor. Built by Confluent. |
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Inter Pipeline
Presentation at the MBAS 2019 conference highlights the Inter Pipeline IT low-code strategy that includes bottom up innovation with strong collaboration between IT teams and business units. |
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Island Council of Tenerife
Coordinators for the Ansina program that promotes health and wellness in the community have used Power Apps embedded as a custom form in SharePoint to manage hundreds of events. Built by Intelequia. |
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Johnson Controls
Serving four million customers in 150 countries, more than 100,000 Johnson Controls employees create and deploy systems and digital solutions that optimize building performance, safety, sustainability, and comfort. Utilizing Microsoft Power Platform, Johnson Controls is building a new class of training deployment and tracking solutions. |
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Kelly Roofing
Power Apps mobile app used to capture photos and status updates at job sites. Integrated with Microsoft Dynamics 365, Dataverse, SharePoint and Teams. Built by PowerObjects. |
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Komatsu Australia
Komatsu is an industry-leading equipment manufacturer and supplier. They used Power Automate (RPA) and AI Builder to automate a manual invoice fixing process for 52K+ invoices a year. They went from purchasing licenses to deploying the solution in production within a short span of four weeks. They’ve also built an Automation Center of Excellence and a Citizen Developer Program. |
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Leonard Cheshire
Care workers use Power Apps canvas apps and model-driven apps, along with Dynamics 365, to manage health care for people with disabilities. Built by QUANTIQ. |
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Leonardo Global Solutions
Power Apps used to manage multi-stage inspection process to ensure adherence against facility management guidelines for canteens, cleaning, green areas, and more. Built by NTT Data. |
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London Heathrow Airport
From security guard to IT User Adoption Specialist, Samit Saini has built apps that improve the passenger experience at Heathrow airport. He has trained a community of super users who are now building apps and digitizing business processes at Heathrow. |
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London’s Air Ambulance Charity
The life-saving charity treats an average of five patients every day. They partnered with Intelogy to build a suite of checklist apps that have replaced the existing paper-based processes. The solutions use Power Apps, Power Automate, Power BI and Dataverse. |
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Metro Bank
A Power Apps tablet app connected to Dynamics 365 is used to welcome customers and manage the appointment experience when the visit the bank. |
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Miami Dolphins
The Miami Dolphins, well known for football, also own Hard Rock Stadium, which hosts a wide range of sports and entertainment events. To free its service agents from repeatedly answering routine questions, the organization used Power Virtual Agents to build a chatbot that’s now available 24×7 on their web properties. |
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Microsoft Account Planning
Global sales and marketing organization digitally transforms the account planning process for thousands of enterprise accounts using a Power Apps canvas app, Power Automate and Power BI connected to Dataverse. |
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Microsoft Global Demand Center
The Global Demand Center (GDC) is the connected sales and marketing engine that runs all commercial marketing campaigns for the company. In partnership with Accenture and Avanade, they used Power Automate, Power Apps, Power Virtual Agents and Power BI to reinvent operations and recover 25% of capacity and budget. |
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Microsoft HR
Mobile suite of apps deployed to all Microsoft employees for viewing employee news, people profiles, global holidays, reporting vacation time, sending kudos and more. |
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Microsoft Operations
“Citizen developers within Microsoft built an “Intelligent Launch Assistant” that lets release managers quickly define the scope of a launch, document change requests, track issues and risks, and more.” |
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MV Transportation
MV Transportation, Inc. is the largest privately owned passenger transportation contracting services firm in North America. They partnered with Slalom Consulting to build an app for drivers to check in with dispatch. A set of in-house developers also built a claims processing solution using Power Automate which has cut claims submission costs by almost 80%. |
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Nestlé Waters
Derek Lichtenwalner was a brick layer for ten years before joining Nestlé Waters as a production operator and then moved to line supervisor. He taught himself Power Apps and built several apps that are used daily at their manufacturing facilities for safety checks, operational reviews, visitor check-in, and more. |
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North State Grocery
North State Grocery partnered with SkyLite Systems to streamline the process for managing incoming customer requests for new products in grocery stores. This was built as a SharePoint custom form using Power Apps. |
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Novo Nordisk
The Global Clinical Development department at Novo Nordisk started their Power Platform journey in Dec 2019 with access to premium licenses and the full capabilities of the platform, including Portals. They accelerated adoption during COVID-19, built several applications, and are expanding to other parts of the organization. |
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NSure
Nsure.com is a proprietary online insurance shopping platform that enables consumers to transparently compare home and auto insurance quotes from more than 50 top-rated insurers and purchase a policy within minutes. A back-end system driven by Power Platform, Dynamics 365, and Azure services automates much of the process. |
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Office Depot
Office depot saved hundreds of thousands of dollars by rapidly creating multiple Power Apps solutions that run embedded in Teams. An example is the Payroll Action Form app that replaced a fax process and resulted in faster and more accurate payments to associates. |
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Pacific Gas & Electric
In less than a year, Pacific Gas and Electric (PG&E) launched its Center of Excellence, scaled it across nine business units, and delivered 132 solutions including an app for tracking equipment shipped to emergency sites, an FAQ chatbot for service desk requests, and unattended bots to help reconcile billing data. |
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Partners In Health
Gift officers use Power Apps to review donations and drive follow up actions. Power BI dashboards are used to gain insights on the donation process. |
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PayPal
PayPal uses Microsoft Teams for employees to collaborate. They’re creating a Power Apps and Power BI solution to manage the list of all portfolios and programs which will be deeply integrated with Teams. |
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Pembina Pipeline
The IT Enterprise Architecture team partnered with citizen developers in business units to use RPA capabilities in Power Automate for desktop, along with cloud flows, to rapidly automate business transactions against legacy systems brought in via an acquisition. |
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Pinnacle Group
Citizen developer built 14+ Power Apps connected to SharePoint to conduct safety audits, centralize profit center listings, manage innovation ideas, and more. |
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Priceline stores (Australian Pharmaceutical Industries)
James Matson shares his journey as a professional developer adopting low code technologies to optimize retail store operations. |
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Progressive Insurance
Professional developers used Power Virtual Agents and fusion development to quickly create the ‘Cloudie’ chatbot. Cloudie is available for use to anyone at the 50,000-plus-employee enterprise to get quick answers for cloud-related queries. This work spurred other teams to create their own intelligent conversation chatbots using a no-code approach. |
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PwC
PwC, a global network of professional services firms, wanted to offer its teams a more convenient way to search for needed content, like strategy presentations and client-related documents, across its repositories. Using Microsoft Power Virtual Agents and Bot Framework Composer, PwC gives even its non-technical team members the ability to easily interact with chatbots that automate the content searching process, improving the speed and accuracy of their results. |
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QuoteWizard
QuoteWizard used Microsoft Power Platform and Power Automate to build an automated, AI-powered ticket routing system to match tickets with the right talent at the right time. This has helped the company improve efficiency, hone its competitive edge, and deliver a better employee experience. |
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R3 Retail Development
Family-owned small business now runs their business on the Power Platform, offering a customized app for complex project management tasks in retail installation projects. Built by Confluent. |
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Rabobank
Rabobank is the second-largest bank in the Netherlands, with more than 40,000 employees in 38 countries. As part of a broad digitization strategy, Rabobank adopted Power Platform to streamline internal processes and today runs more than 2,500 Power Apps and Power Automate solutions. |
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Regal Beloit
Sales teams use a mobile Power Apps solution to streamline the process for documenting cost savings and sending proposals for approval. The app was built by a Marketing Manager. |
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Reliable Electric
Digitization of complex work order estimation process for custom electrical projects in high-end homes. |
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Rockwell Automation
Rockwell Automation is a world leader in industrial automation and information. Using Power BI and Azure, and the Microsoft modern data warehouse architecture, they created a unified platform for analytics. Their world class BI Center of Excellence with training events and a thriving community has enabled serve-serve BI across the company. |
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San Diego Workforce Partnership
Using Microsoft Teams, a website chatbot built with Power Virtual Agents, and omnichannel capabilities within Dynamics 365 Customer Service, Workforce Partnership employees have been able to increase remote collaboration and engage with more people in need of support. |
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Sandvik
Sandvik is a Stockholm-based engineering company that specializes in the development and production of stainless steel and alloys and tools for a wide range of industries. Solutions based on Microsoft Power Platform have been deployed across the company, including an app that has streamlined operations in its Materials Technology division. |
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Schlumberger
Schlumberger has a robust Center of Excellence with hundreds of apps, flows and dashboards built across several business units. The apps are used for managing the response to COVID, tracking fitness activities, managing promotion evaluations, executive feedback, and more. |
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Seattle Visiting Nurses Association (SVNA)
Seattle Visiting Nurses Association transformed their vaccine delivery process so that patients, nursing staff and admin staff could safely deliver flu vaccinations using Microsoft Dataverse, Power Apps, and Power Automate. Built by Signetic. |
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SNCF
SNCF started with a grassroots app development effort and now have hundreds of Power Apps in production. They’ve built a company-wide center of excellence to enable thousands on the Power Platform. |
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Sonae
Sonae MC, a company in the Sonae portfolio, is a leader in the food retail sector based in Portugal. Their Workplace Design team used Power Automate to build a solution to enhance their Sonae Contacto Traineeship Programme for attracting, retaining, and onboarding selected candidates. |
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Standard Bank
Standard Bank has created a center of excellence focused on Microsoft Power Platform and Microsoft 365. Their driving principle –“apps built by business for business”. |
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Swiss Federal Railway (SBB)
The Rapid Solution Unit modernized over 200 forms by recreating them with Power Apps. Scenarios include supply chain management, HR, finance, cargo management, and more. |
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Tacoma Public Schools
Lauren Taylor, Principal at Manitou Public Elementary used Power Apps, Power Automate and Power BI to create solutions for managing student reading assessments, return to school approvals, and more. Apps and dashboards run embedded in Microsoft Teams. |
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Team Rubicon
Team Rubicon uses Power Apps to manage complex operations from reconnaissance of disaster sites to execution of support efforts. They also use Power Apps Portals to recruit and train volunteers. |
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Telstra
Field technicians and managers use 70+ tools for daily operations. Includes Power Apps, Power Automate and Power BI. The Power Platform solutions are led by a citizen developer who is now project owner for the PowerFactory Center of Excellence initiative. |
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T-Mobile
Teams and executives track use Power Platform with Microsoft Dataverse to track approvals for all company-wide initiatives. T-Mobile has also setup a community of champions building Power Platform solutions across multiple business units. |
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Total Solar (France)
Total Solar has used Power Apps, Power Automate and Power BI, along with Microsoft teams to replace spreadsheets and centralize the management of projects from around the globe. |
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Toyota
Toyota has a robust Power Apps center of excellence to enable makers across the organization to build solutions. This includes field engineers using Power Apps and Power Automate to manage approvals. |
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TransAlta
Power Apps solution that connects to several backend services is used for resource planning and effective decision making. |
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University of Oxford
The world-renowned university, which teaches 25,000 students every year, has created a range of easy-to-use Power Apps solutions. These includes apps that handle course fees, funding applications, assigning colleges, childcare services for staff, and more. |
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Virgin Atlantic
The IT Lite Team delivers quick wins for business units –apps for managing VIP customers, compliance audits, cargo delivery, and more. Plus, an admin app built in Power Apps to manage the Power Apps footprint in the organization. |
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Visiting Nurse Service & Hospice of Suffolk (VNSHS)
Power Automate used to optimize complex backend processes for tracking and communication between care providers for 90k visits per year. |
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Western States Caterpillar
Western States Caterpillar Equipment Company is an authorized Caterpillar dealer for five mountain states in the United States. Pro-developers in the IT team built mobile Power Apps in collaboration with business teams. The apps are used to manage equipment rentals, sales activities, and more. |
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WestJet Airlines
WestJet Airlines built a Power Virtual Agents chatbot that answers employee questions on several ‘people and culture’ related topics. The chatbot has helped further a culture of self-sufficiency and innovation. |
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ZF Group
Hundreds of makers at ZF Group are digitizing excel and paper-based processes with Power Apps, Power Automate, Power BI and Dataverse for Teams. Solutions include – performance reviews, turnover tracking, improving teamwork, and more. |
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Zurich Insurance
Zurich Insurance Group (Zurich) is an insurance company based in Zurich, Switzerland. To accelerate digital transformation, drive innovation, and streamline operations across the global enterprise, citizen and pro developers at Zurich have turned to Microsoft Power Platform for business app development, process automation, and more. |
Customer Story Videos
Short customer story videos that highlight Power Platform scenarios and impact on organizations and individuals. Also see the YouTube playlist of Power Platform customer story videos.
 Customer Showcase Playlist
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 American Red Cross
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 Arriva London
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Autoglass (part of Belron group)
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 Brian Dang
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 G&J Pepsi
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London Heathrow Airport
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 Office Depot
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 SNCF
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Sterling Bank Nigeria
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 Tacoma Public Schools
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 Tacoma Public Schools – Lauren Taylor
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 Telstra
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 T-Mobile
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 Virgin Atlantic
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Customer Presentations
Long form presentations by customers at conferences including Microsoft Business Applications Summit (MBAS), Microsoft Ignite, and other events. Also see the YouTube playlist of Power Platform customer story videos and summary of MBAS sessions.
 #LessCodeMorePower – Panel discussion |
 Aioi Nissay Dowa Insurance |
 Blackmores |
 Chevron |
 Chevron – Center of Excellence |
 Coca-Cola United |
 Custom Air Products |
 Ecolab |
 EY |
 G&J Pepsi |
 Illimity Bank |
 Inter Pipeline – Bottom-up innovation |
 Inter Pipeline – Business Solutions |
 Microsoft Account Planning |
 Nestlé Waters |
 Non profits |
 Regal Beloit |
 Schlumberger – Drive Business Results |
 Schlumberger – Get your Business on Board |
 Standard Bank |
 Sterling Bank |
 Swiss Federal Railway (SBB) |
 Telstra |
 T-Mobile |
Story index
This is a curated representative set of stories organized by different categories.
Center of Excellence (CoE)
Organizations that have built centers of excellence for Power Platform, with hundreds (and in some case thousands) of makers creating apps, flows, chatbots and dashboards across the organization. These organizations have often leveraged the Center of Excellence Starter Kit along with the Power Platform Admin Center to setup robust governance processes and cultivate a thriving community of makers.
CoE stories: Accenture | Arm | Centrica | Chevron | H&M | Komatsu Australia | London Heathrow Airport | Lumen Technologies | Pacific Gas & Electric | Rabobank | Schlumberger | SNCF | Standard Bank | Telstra | Toyota | Woodside | ZF Group | Zurich Insurance
Fusion teams
Fusion development teams are defined as “cross-functional teams that use data and technology to achieve business outcomes.” To support organizations that want to deliver low-code apps, automations, and bots faster and more effectively, Microsoft Power Platform offers several capabilities for fusion teams. The following are examples where individuals from a diverse set of backgrounds and roles have collaborated to rapidly build impactful digital solutions for their business.
Fusion team stories: Blackmores | City of Ottawa | Coca-Cola Bottling Company United | EY-EarnEY | Hearing Australia | Novo Nordisk | NSure | Progressive Insurance | Rabobank | Toyota Motor North America | T-Mobile | Western States Caterpillar | Zurich Insurance
By Industry:
By company size:
Note: “Company size” refers to the number of employees of each organization.
By Scenario Category:
By Persona – who built the solution:
Note: “Partner” refers to an implementation partner, systems integrator, or ISV, i.e. a third party vendor that is not an employee of the customer organization. See the customer story for the name of the partner organization.
By Technologies used
Note: Power Apps and Power Automate cloud flows are included in almost all stories in the All Stories section. The ones mentioned below are a curated subset.
Related links
60+ Power Platform customer story videos
20 customer presentations at Microsoft Business Applications Summit (MBAS)
25+ Power Platform Champions stories