Microsoft Power Platform Stories
This post contains a set of Power Platform stories curated by the Power CAT team. The stories showcase the ingenuity of individuals and organizations that have adopted low-code and Microsoft Power Platform along with Microsoft 365, Azure, and Dynamics 365 to digitally transform their business.
From citizen developers with no formal programming background to seasoned “pro-devs” and partners with decades of software experience to IT pros managing cloud services and infrastructure, individuals across a wide range of experience and industries are building apps, flows, dashboards, and chatbots for their teams and organizations. Several have also setup a Center of Excellence and are cultivating communities of makers to further expand low code development throughout the organization. We hope these stories serve as inspiration for you as you embark on your own low-code journey with Microsoft Power Platform.
A subset of these stories, focused on RPA, can be found in this summary post on the Power Automate blog.
A curated list of customer story videos can be found in this playlist on the Microsoft Power Platform YouTube channel.
Navigating stories in this post
You can navigate directly to: All stories | All videos | All presentations. The stories in these lists are organized alphabetically by customer name.
At the bottom of the page is a curated index with representative stories organized by different categories:
- Center of Excellene (CoE) – organizations scaling up adoption with a Power Platform CoE
- By industry – Education, Financial Services, Healthcare, Manufacturing, Media & Communications, Retail, Government, Non-profit, and more
- By maker persona – Citizen development, Pro-devs, IT-Pros, Partners
- By technology used – Dataverse, Power Automate RPA, Power BI, Power Virtual Agents, Teams integration, SQL, SharePoint, and more
*New* Real-world Story Sessions at Microsoft Business Applications Summit
Every year, the Power CAT team hosts a series of customer story presentations at the Microsoft Business Applications (MBAS) event. View a summary of this year’s sessions at https://aka.ms/MBAS-Stories. To view these directly in the MBAS catalog, go here.
All Stories (A-Z)
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ADH Clinic
Small business owner transitioned from paper to digital, enabling her to stay open and continue delivering treatments during the COVID-19 pandemic. The solution includes Microsoft Bookings, Forms, Power Apps, Power Automate and Dataverse. |
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Aioi Nissay Dowa Insurance
Aioi Nissay Dowa Insurance, Japan’s largest insurance company, used Power Automate desktop flows to optimize citizen developer training & certification processes. |
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American Red Cross
A training specialist used Power Apps to digitize the process for First Aid and CPR instructors to order supplies. |
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Arm
Arm is a leading semiconductor and software design company headquartered in Cambridge, England. They used the Center of Excellence (CoE) Starter Kit to establish guardrails for managing the platform and form a thriving community of makers.
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Armanino
Armanino used Power Apps connected to Azure SQL to build workspace scheduling solution that helps manage office space for its agile workforce. |
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Arriva London
Mobile Power Apps were created to digitize the process for repairing buses and measuring operational performance. |
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Autoglass (part of Belron group)
Over 40 Power Apps solutions created, including apps for field technicians, an internal leadership conference, and more. The apps connect to Microsoft Dataverse and SharePoint. |
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Blackmores
A team of full stack developers used Dynamics 365 and Power Platform, along with Microsoft Dataverse, to consolidate and unify several systems. Includes apps for coaching sales staff, managing vendors, and more. |
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C.H. Robinson
Power Apps canvas apps and Power BI reports embedded in Dynamics 365 are used to capture rich customer information and gain insights on sales opportunities. Built by partner PowerObjects. |
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Capitol Records
Capitol Records migrated an old Infopath solution to a modern experience using Power Apps and Power Automate. It used for managing the schedule for new releases. |
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Chevron
Chevron has built a scaled up Center of Excellence with robust governance processes enabling hundreds of makers to build thousands of apps. |
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Choice Aviation
Choice Aviation Services is a US-based international airline cargo company that offers a full range of logistics services. They leveraged Microsoft Power Apps, Power Automate and Power BI to create a one-of-kind logistics system that is setting new standards of efficiency for the industry.
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City of Kobe
Multiple solutions built to respond to the COVID crisis – to provide status on special cash payments and provide information via chatbots and dashboards. Uses Power Apps portals, Power Automate, Power Virtual Agents, and Power BI. |
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Coca-Cola Bottling Company United
Power Automate desktop flows were used to automate complex back-end processes for managing vending machines cartridge replacements. |
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Custom Air Products and Services
Power Platform solution built by a citizen developer, Rebecca Sackett, is used to track the entire lifecycle of HVAC units from “cradle to crate” as they pass through the manufacturing process. |
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Cancer Research UK
Microsoft Power Platform, SharePoint Online, and Teams was adopted to help accelerate fundraising opportunities and advance cancer research. Apps built for procurement, connecting research teams, and helping patients find cutting-edge trials. |
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Degrees of Change
Degrees of Change provides underrepresented youth equitable access to education. Using Microsoft Power Platform, including Dataverse, they built several apps that have helped them go paperless, enabling them to improve a yearly application scoring process, and serve more students, more effectively. |
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Ecolab
Ecolab leveraged Power Platform integrated with Dynamics 365, Azure, and Microsoft 365 to build “The Hub” – a unified app for managing core sales and service processes. |
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Electrolock
Electrolock is a premiere provider of insulation products and solutions for the manufacturing industry. They partnered with Confluent to build an inventory management solution using Power apps, Power Automate and Microsoft Dataverse. |
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Eneco Group
Power Apps solution connected to SharePoint Online to create a customized room finder experience in Eneco’s state of the art headquarters building in Rotterdam. |
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Environment Canterbury
Projects for managing the regions freshwater and natural resources are tracked using Power Apps, Power Automate and Power BI, include key milestones and long-term outcomes. |
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EY
EY implemented a complex digital solution to enable banks to manage the Paycheck Protection Program (PPP) during the COVID-19 pandemic. The solution uses Power Apps, Power Automate, Dataverse, with integration into Azure and several third party services. |
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FortisAlberta
FortisAlberta won a Canadian Safety Technology Award for this Microsoft Power Platform solution. To more efficiently document Injury Prevention Plans (IPPs), they transitioned away from paper forms to using Power Apps and Power BI. Solution built by Fidelity Factory.
customer story |
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G&J Pepsi
G&J Pepsi has digitally transformed their organization with Power Apps, Power Automate and Power BI, equipping nearly 900 field personnel with mobile apps that have saved the organization over $1.5 million. |
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Giant Eagle
Giant Eagle is one of the nation’s largest food, fuel, and pharmacy retailers and distributors. With Microsoft Power Platform, the company has harnessed its innovative spirit to produce solutions that have increased productivity, reduced costs, and made for more engaged team members. |
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GSK
GSK has seen rapid viral adoption of the Power Platform through a community of makers that has grown to nearly 3000 people across 47 countries. Building solutions for improving safety, tracking manufacturing processes, and more. |
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H&M
H&M Group is a Swedish multinational clothing-retail company with more than 5,000 stores in 78 countries. They set up a Center of Excellence (CoE) using the Microsoft Power Platform CoE Starter Kit. As a result, a growing community of citizen developers has created thousands of Power Platform solutions across the company.
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Hawkary Pharmaceuticals
Pharmaceutical sales and marketing manager in Iraq used Power Apps, Power Automate and Power BI to collect daily reports from medical sales representatives and generate reports for insights and analysis. |
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Hearing Australia
Hearing Australia is Australia’s largest provider of government-funded hearing services, operating in over 170 locations. A citizen developer, in partnership with the IT team, used Power Apps and Dataverse to streamline how Community Engagement Officers, audiologists and operations team collect and track critical program information.
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Hexion
Sales staff use a Power Apps canvas app with AI Builder capabilities to scan business cards at events. Data is integrated into Microsoft Dynamics 365 and Dataverse. In addition, 80+ Power Automate flows are used to automate several business processes. |
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IKEA Sweden
Power Apps model-driven apps are used to manage in-store kitchen sales appointments, B2B sales pipeline, and speed up customer support requests. Built by Microsoft Gold Partner Capgemini. |
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illimity Bank
lllimity, a young and innovative bank in Italy, automated the approval of special employee benefits using Power Automate. This turned a complex process into a hassle free experience with significant cost savings. |
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Integrated Power Services (IPS)
IPS transformed machine repair processes from paper to digital with a suite of Power Apps that run on ruggedized tablets used by technicians on the factory floor. Built by Confluent. |
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Inter Pipeline
Presentation at the MBAS 2019 conference highlights the Inter Pipeline IT low-code strategy that includes bottom up innovation with strong collaboration between IT teams and business units. |
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Island Council of Tenerife
Coordinators for the Ansina program that promotes health and wellness in the community have used Power Apps embedded as a custom form in SharePoint to manage hundreds of events. Built by Intelequia. |
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Kelly Roofing
Power Apps mobile app used to capture photos and status updates at job sites. Integrated with Microsoft Dynamics 365, Dataverse, SharePoint and Teams. Built by PowerObjects. |
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Leonard Cheshire
Care workers use Power Apps canvas apps and model-driven apps, along with Dynamics 365, to manage health care for people with disabilities. Built by QUANTIQ. |
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Leonardo Global Solutions
Power Apps used to manage multi-stage inspection process to ensure adherence against facility management guidelines for canteens, cleaning, green areas, and more. Built by NTT Data. |
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London Heathrow Airport
From security guard to IT User Adoption Specialist, Samit Saini has built apps that improve the passenger experience at Heathrow airport. He has trained a community of super users who are now building apps and digitizing business processes at Heathrow. |
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London’s Air Ambulance Charity
The life-saving charity treats an average of five patients every day. They partnered with Intelogy to build a suite of checklist apps that have replaced the existing paper-based processes. The solutions use Power Apps, Power Automate, Power BI and Dataverse. |
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Metro Bank
A Power Apps tablet app connected to Dynamics 365 is used to welcome customers and manage the appointment experience when the visit the bank. |
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Miami Dolphins
The Miami Dolphins, well known for football, also own Hard Rock Stadium, which hosts a wide range of sports and entertainment events. To free its service agents from repeatedly answering routine questions, the organization used Power Virtual Agents to build a chatbot that’s now available 24×7 on their web properties. |
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Microsoft Account Planning
Global sales and marketing organization digitally transforms the account planning process for thousands of enterprise accounts using a Power Apps canvas app, Power Automate and Power BI connected to Dataverse. |
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Microsoft HR
Mobile suite of apps deployed to all Microsoft employees for viewing employee news, people profiles, global holidays, reporting vacation time, sending kudos and more. |
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Microsoft Operations
“Citizen developers within Microsoft built an “Intelligent Launch Assistant” that lets release managers quickly define the scope of a launch, document change requests, track issues and risks, and more.” |
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North State Grocery
North State Grocery partnered with SkyLite Systems to streamline the process for managing incoming customer requests for new products in grocery stores. This was built as a SharePoint custom form using Power Apps. |
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Office Depot
Office depot saved hundreds of thousands of dollars by rapidly creating multiple Power Apps solutions that run embedded in Teams. An example is the Payroll Action Form app that replaced a fax process and resulted in faster and more accurate payments to associates. |
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Partners In Health
Gift officers use Power Apps to review donations and drive follow up actions. Power BI dashboards are used to gain insights on the donation process. |
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PayPal
PayPal uses Microsoft Teams for employees to collaborate. They’re creating a Power Apps and Power BI solution to manage the list of all portfolios and programs which will be deeply integrated with Teams. |
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Pinnacle Group
Citizen developer built 14+ Power Apps connected to SharePoint to conduct safety audits, centralize profit center listings, manage innovation ideas, and more. |
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Priceline stores (Australian Pharmaceutical Industries)
James Matson shares his journey as a professional developer adopting low code technologies to optimize retail store operations. |
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QuoteWizard
QuoteWizard used Microsoft Power Platform and Power Automate to build an automated, AI-powered ticket routing system to match tickets with the right talent at the right time. This has helped the company improve efficiency, hone its competitive edge, and deliver a better employee experience. |
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R3 Retail Development
Family-owned small business now runs their business on the Power Platform, offering a customized app for complex project management tasks in retail installation projects. Built by Confluent. |
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Regal Beloit
Sales teams use a mobile Power Apps solution to streamline the process for documenting cost savings and sending proposals for approval. The app was built by a Marketing Manager. |
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Reliable Electric
Digitization of complex work order estimation process for custom electrical projects in high-end homes. |
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San Diego Workforce Partnership
Using Microsoft Teams, a website chatbot built with Power Virtual Agents, and omnichannel capabilities within Dynamics 365 Customer Service, Workforce Partnership employees have been able to increase remote collaboration and engage with more people in need of support. |
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Schlumberger
Schlumberger has a robust Center of Excellence with hundreds of apps, flows and dashboards built across several business units. The apps are used for managing the response to COVID, tracking fitness activities, managing promotion evaluations, executive feedback, and more. |
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Seattle Visiting Nurses Association (SVNA)
Seattle Visiting Nurses Association transformed their vaccine delivery process so that patients, nursing staff and admin staff could safely deliver flu vaccinations using Microsoft Dataverse, Power Apps, and Power Automate. Built by Signetic. |
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SNCF
SNCF started with a grassroots app development effort and now have hundreds of Power Apps in production. They’ve built a company-wide center of excellence to enable thousands on the Power Platform. |
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Sonae
Sonae MC, a company in the Sonae portfolio, is a leader in the food retail sector based in Portugal. Their Workplace Design team used Power Automate to build a solution to enhance their Sonae Contacto Traineeship Programme for attracting, retaining, and onboarding selected candidates.
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Standard Bank
Standard Bank has created a center of excellence focused on Microsoft Power Platform and Microsoft 365. Their driving principle –“apps built by business for business”. |
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Swiss Federal Railway (SBB)
The Rapid Solution Unit modernized over 200 forms by recreating them with Power Apps. Scenarios include supply chain management, HR, finance, cargo management, and more. |
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Tacoma Public Schools
Lauren Taylor, Principal at Manitou Public Elementary used Power Apps, Power Automate and Power BI to create solutions for managing student reading assessments, return to school approvals, and more. Apps and dashboards run embedded in Microsoft Teams. |
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Team Rubicon
Team Rubicon uses Power Apps to manage complex operations from reconnaissance of disaster sites to execution of support efforts. They also use Power Apps Portals to recruit and train volunteers. |
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Telstra
Field technicians and managers use 70+ tools for daily operations. Includes Power Apps, Power Automate and Power BI. The Power Platform solutions are led by a citizen developer who is now project owner for the PowerFactory Center of Excellence initiative. |
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T-Mobile
Teams and executives track use Power Platform with Microsoft Dataverse to track approvals for all company-wide initiatives. T-Mobile has also setup a community of champions building Power Platform solutions across multiple business units. |
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Total Solar (France)
Total Solar has used Power Apps, Power Automate and Power BI, along with Microsoft teams to replace spreadsheets and centralize the management of projects from around the globe. |
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Toyota
Toyota has a robust Power Apps center of excellence to enable makers across the organization to build solutions. This includes field engineers using Power Apps and Power Automate to manage approvals. |
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TransAlta
Power Apps solution that connects to several backend services is used for resource planning and effective decision making. |
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University of Oxford
The world-renowned university, which teaches 25,000 students every year, has created a range of easy-to-use Power Apps solutions. These includes apps that handle course fees, funding applications, assigning colleges, childcare services for staff, and more. |
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Virgin Atlantic
The IT Lite Team delivers quick wins for business units –apps for managing VIP customers, compliance audits, cargo delivery, and more. Plus, an admin app built in Power Apps to manage the Power Apps footprint in the organization. |
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Visiting Nurse Service & Hospice of Suffolk (VNSHS)
Power Automate used to optimize complex backend processes for tracking and communication between care providers for 90k visits per year. |
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WestJet Airlines
WestJet Airlines built a Power Virtual Agents chatbot that answers employee questions on several ‘people and culture’ related topics. The chatbot has helped further a culture of self-sufficiency and innovation.
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ZF Group
Hundreds of makers at ZF Group are digitizing excel and paper-based processes with Power Apps, Power Automate, Power BI and Dataverse for Teams. Solutions include – performance reviews, turnover tracking, improving teamwork, and more.
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Customer Story Videos
For short customer story videos that highlight the scenarios and impact they have on organizations and individuals, you can view these links:
 Customer Showcase Playlist
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 American Red Cross
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 Arriva London
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 Autoglass (part of Belron group)
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 Brian Dang
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 G&J Pepsi
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 London Heathrow Airport
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 Office Depot
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 SNCF
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 Sterling Bank Nigeria
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 Tacoma Public Schools
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 Tacoma Public Schools – Lauren Taylor
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 Telstra
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 T-Mobile
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 Virgin Atlantic
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Customer Presentations
For longform presentations by customers at conferences including Microsoft Business Applications Summit, Microsoft Ignite, and other events, view videos from this gallery:
 #LessCodeMorePower – Panel discussion |
 Aioi Nissay Dowa Insurance |
 Blackmores |
 Chevron |
 Chevron – Center of Excellence |
 Coca-Cola United |
 Custom Air Products |
 Ecolab |
 EY |
 G&J Pepsi |
 Illimity Bank |
 Inter Pipeline – Bottom-up innovation |
 Inter Pipeline – Business Solutions |
 Microsoft Account Planning |
 Nestlé Waters |
 Non profits |
 Regal Beloit |
 Schlumberger – Drive Business Results |
 Schlumberger – Get your Business on Board |
 Standard Bank |
 Sterling Bank |
 Swiss Federal Railway (SBB) |
 Telstra |
 T-Mobile |
Story index
This is a curated representative set of stories organized by different categories.
Center of Excellence (CoE)
Organizations that have built centers of excellence for Power Platform, with hundreds (and in some case thousands) of makers creating apps, flows, chatbots and dashboards across the organization. These organizations have often leveraged the Center of Excellence Starter Kit along with the Power Platform Admin Center to setup robust governance processes and cultivate a thriving community of makers.
CoE stories: Accenture | Arm | Chevron | H&M | London Heathrow Airport | Schlumberger | SNCF | Standard Bank | Telstra | Toyota | Woodside | ZF Group
By Industry:
By Persona – who built the solution:
Note: “Partner” refers to an implementation partner, systems integrator, or ISV, i.e. a third party vendor that is not an employee of the customer organization. See the customer story for the name of the partner organization.
By Technologies used
Note: Power Apps and Power Automate cloud flows are included in almost all the stories in the lists above, and therefore have not been added as explicit sections here.